From product to service - Roland Berger
From product to service - Roland Berger
From product to service - Roland Berger
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2 B<br />
HP organized and grouped <strong>service</strong>s in<strong>to</strong> one dedicated company<br />
Setting up <strong>service</strong> organization: overview HP<br />
Overall organizational setup<br />
Service organizational structure<br />
HP<br />
Regionsegment<br />
sales<br />
Services<br />
Cus<strong>to</strong>mer support<br />
EDS<br />
integration<br />
Services<br />
Infrastructure technology<br />
outsourcing<br />
Enterprise<br />
s<strong>to</strong>rage and<br />
servers<br />
Software<br />
Personal<br />
systems<br />
group<br />
Services<br />
Imaging and<br />
printing ggroup<br />
Managed <strong>service</strong>s<br />
Application <strong>service</strong>s<br />
HP Financial<br />
Services<br />
Corporate<br />
investments<br />
HP Labs<br />
Consulting and<br />
integration<br />
Business process<br />
outsourcing<br />
Technology <strong>service</strong>s<br />
> 7 business units and a regional organizational matrix<br />
> Services centralized in<strong>to</strong> 1 business unit; major reorganization after integration of EDS<br />
> Service organization organized by solution type, further on breaking down by industrial segments<br />
Source: <strong>Roland</strong> <strong>Berger</strong>, HP<br />
Outlook from <strong>product</strong> <strong>to</strong> <strong>service</strong> excellence in telecoms_final_020610.pptx<br />
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