From product to service - Roland Berger
From product to service - Roland Berger
From product to service - Roland Berger
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2 B<br />
Nokia develops its <strong>service</strong>s business in the front-end cus<strong>to</strong>mer<br />
operations unit, having consolidated it with delivery units<br />
Setting up <strong>service</strong> organization: overview NOKIA SIEMENS NETWORKS<br />
Overall organizational setup<br />
Service organizational structure<br />
Nokia Siemens<br />
Networks<br />
Cus<strong>to</strong>mer<br />
operations<br />
Software Switching Transmission<br />
Cus<strong>to</strong>mer<br />
operations<br />
Global accounts<br />
Professional<br />
<strong>service</strong>s<br />
Regional delivery<br />
Broadband<br />
Private Nets<br />
Cus<strong>to</strong>mer<br />
<strong>service</strong><br />
Consulting<br />
<strong>service</strong><br />
Program<br />
management<br />
Education<br />
Back-end<br />
Front-end<br />
> 1 cus<strong>to</strong>mer-based front-end <strong>service</strong> unit with all the <strong>service</strong>s consolidated – from maintenance <strong>to</strong> consulting<br />
> Within thecus<strong>to</strong>mert operations unit delivery is organized dbycus<strong>to</strong>mer groups (lbl (global accountsand regional cus<strong>to</strong>mers), dedicateddi d<br />
Professional <strong>service</strong>s organization<br />
Source: <strong>Roland</strong> <strong>Berger</strong>, Nokia<br />
Outlook from <strong>product</strong> <strong>to</strong> <strong>service</strong> excellence in telecoms_final_020610.pptx<br />
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