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Future of Brand Building conference report - The Wharton School of ...

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Bringing Marketing Academics and Practitioners Together to Study the Blurring<br />

Boundaries between Advertising and Retailing and Research on Online and Offline<br />

Word-<strong>of</strong>-Mouth<br />

Jonah Berger<br />

James G. Campbell, Jr. Memorial Assistant Pr<strong>of</strong>essor <strong>of</strong> Marketing, <strong>The</strong> <strong>Wharton</strong> <strong>School</strong><br />

Why docertainproductsgetmore<br />

word<strong>of</strong>mouththanothers<br />

<br />

<br />

JonahBerger<br />

<strong>The</strong><strong>Wharton</strong><strong>School</strong><br />

OldModel<br />

NewModel<br />

Advertiser/companycentric<br />

Networkcentric<br />

Lots<strong>of</strong>interestaroundsocialmediaand<br />

word<strong>of</strong>mouth<br />

WOMboostssales!!!!<br />

Let’sjumponthebandwagon<br />

th Butthesearetechnologies,notstrategies.<br />

Whyarecertain products,brands,orideas<br />

talkedaboutandsharedmorethanothers<br />

FundamentalRule<strong>of</strong>WOM:<br />

Productsneedtobeinterestingto<br />

betalkedabout<br />

“nobodytalksaboutboringcompanies,<br />

boringproducts,orboringads”<br />

(Sernovitz2006;Hughes2005;Rosen2008;Knox2010)<br />

Providessocialcurrency<br />

Conference Report<br />

23

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