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Training Calendar FMM Institute Perak January-December 2012 12

Training Calendar FMM Institute Perak January-December 2012 12

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Apr 16-17<br />

SBL<br />

ESSENTIAL SKILLS FOR SECRETARIES AND<br />

ADMINISTRATIVE ASSISTANTS<br />

FEES | <strong>FMM</strong> MEMBER RM450 | NONMEMBER RM550<br />

At the administrave level, many job descripons blur into each other, a<br />

secretary in a company somemes might be called a administrave assistant<br />

in another. This course is specially designed to enable secretaries to learn<br />

essenal skills to perform their present dues as Secretaries and acquire<br />

addional knowledge to handle more tasks, dues and responsibilies from<br />

me to me.<br />

Apr 16-17<br />

SBL<br />

7 ALAT QC DAN PERLAKSANAAN QC<br />

FEES | <strong>FMM</strong> MEMBER RM450 | NONMEMBER RM550<br />

This is a hands-on training programme designed to impart the skill to use the<br />

7 QC Tools to solve quality problems and undertake improvement projects.<br />

Conducted in Bahasa Malaysia, parcipants will also learn the Quality Control<br />

Circles (QCC) philosophy and methodology. Use of PDCA system will be<br />

emphasised.<br />

Apr 23-24<br />

SBL<br />

ESSENTIAL SPOKEN ENGLISH MADE EASY FOR OFFICE<br />

AND OPERATIONS STAFF<br />

FEES | <strong>FMM</strong> MEMBER RM450 | NONMEMBER RM550<br />

This course will enhance the competency in communicaon within the<br />

business context. Parcipants will pracse the appropriate use of English,<br />

in situaons commonly encountered in business environments.<br />

Apr 23-24<br />

SBL<br />

FINANCIAL BUDGETS AND CREATIVE ACCOUNTING<br />

AS A POWERFUL MANAGEMENT TOOL<br />

FEES | <strong>FMM</strong> MEMBER RM450 | NONMEMBER RM550<br />

In budgeng it is required that finance play an important role in pivong<br />

the business, to enable it to maximise the resources fully, reaping the best<br />

returns and strengthening the planning and control of the business. Creave<br />

Accounng is looking beyond the numbers in Financial statements and<br />

parcipants will be able to acquire intricacies of creave accounng, grasp<br />

the limitaons and policies adopted by companies and idenfy various<br />

methods of presentaon of facts and figures which can be used to make the<br />

accounng report more creave.<br />

Apr 23-24<br />

SBL<br />

KEMAHIRAN PENGAWAL KESELAMATAN YANG<br />

BERKESAN<br />

FEES | <strong>FMM</strong> MEMBER RM450 |<br />

NONMEMBER RM550<br />

Conducted in Bahasa Malaysia, this course is tailored to provide the<br />

fundamental knowledge on security and loss prevenon for security officer<br />

who are assigned to the industries. The old school of thought was that a<br />

security officer should only know about what he should do at the gate or only<br />

be trained on a set of work instrucon has changed today, especially aer the<br />

911 incident in the US. A security personnel should have a mind set to know<br />

why he has to carry out his dues professionally and how he could support<br />

the objecves of the organizaon he is assigned to.<br />

Apr 23-24<br />

SBL<br />

SMART SELL, NOT HARD SELL: THE EFFECTIVE<br />

SELLING TECHNIQUE<br />

FEES | <strong>FMM</strong> MEMBER RM450 | NONMEMBER RM550<br />

Selling is an art and this art varies from person to person. The most important<br />

variable in the selling process is the potenal customer, and the nature<br />

of potenal customers also varies from person to person. Therefore, the<br />

successful Sale is the result of a seller-buyer encounter during which the<br />

seller was effecve in creang interest, understanding the features and<br />

benefits of the product or service, and a desire to enjoy the benefits of the<br />

seller’s product / service. Sales begins with a need and ends with a choice.<br />

In-between, you have the opportunity to use a selling technique which sways<br />

the choice to your favour.<br />

<strong>January</strong>-<strong>December</strong> <strong>20<strong>12</strong></strong> <strong>FMM</strong> <strong>Institute</strong> <strong>Perak</strong> <strong>Training</strong> <strong>Calendar</strong> 13

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