ANNUAL REPORT AND ACCOUNTS 2012 - RSA, Annual Report ...

SHAREHOLDER INFORMATION
Registered Office and Group Corporate Centre
9th Floor, One Plantation Place, 30 Fenchurch Street,
London EC3M 3BD. Telephone: +44(0) 20 7111 7000.
Registered in England and Wales No. 2339826.
Group website
The Company’s corporate website provides shareholders with a
broad range of information about the Company’s heritage, social
and environmental responsibilities and investor information such as
the Group’s financial statements, current and historic share prices,
AGM materials, events, governance information and answers to
frequently asked questions in respect of shareholder matters. Visit
the investor website at www.rsagroup.com for further information.
Registrar
The Company’s share register is maintained by Equiniti Limited. Any
administrative enquiries relating to shareholdings, such as dividend
payment instructions or a change of address, should be notified to
Equiniti at the following address:
Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
Telephone: 0871 384 2048
When contacting Equiniti, please quote your shareholder reference
number which can be found on your share certificate or dividend
tax voucher. Calls cost 8p per minute plus network extras.
Telephone lines are open from 8.30am to 5.30pm Monday to Friday.
Overseas callers should use +44(0) 121 415 7064. Shareholders
with a text phone facility should use +44(0) 871 384 2255
or alternatively use the Text Relay service by dialling
18001 0121 415 7064 directly from the text phone.
Annual General Meeting
Holders of RSA ordinary shares are invited to attend the Company’s
Annual General Meeting (AGM), which will be held at 200 Aldersgate,
St Paul’s, London EC1A 4HD at 11.00am on 15 May 2013.
Managing your shareholding
Information on how to manage your shareholding can be found
at https://help.shareview.co.uk. If you do not find the information
you require, you can send your enquiry via secure email from these
pages. You will be asked to complete a form providing your name,
address and shareholder reference number. If you require an email
response, you will need to provide your email address.
Electronic communications
Receiving the Company’s communications electronically allows
the Company to communicate with its shareholders in a more
environmentally friendly, cost effective and timely manner.
You can elect to receive email notifications of shareholder
communications by registering at www.shareview.co.uk where
you can also set up a bank mandate to receive dividends directly
to your bank account and submit proxy votes for shareholder
meetings. Shareholders may elect to receive a printed copy of the
Annual Report and Accounts at any time by contacting Equiniti.
Dividends
Shareholders are encouraged to have their dividends paid directly
into their bank account. It is a more secure and faster way to receive
the dividend payment with cleared funds available to shareholders
on the dividend payment date. Shareholders who have their
dividends paid directly into their bank receive a consolidated
tax voucher in March, showing payments received in the respective
tax year. Alternatively, individual tax vouchers are available upon
request. To take advantage of this convenient method of payment
visit www.shareview.co.uk or contact Equiniti. Details of 2013
dividend dates can be found in the Financial Calendar on page 150.
Scrip Dividend Scheme
The Company offer a Scrip Dividend Scheme to shareholders
giving them the opportunity to use their final and interim dividend
payments to increase their holding in the Company without
incurring dealing costs or stamp duty. Shareholders wishing to
receive a scrip dividend instead of a cash dividend should contact
Equiniti for details or visit the shareholder services area of the
Company’s website. Details of the 2013 scrip election dates
can be found in the Financial Calendar on page 150.
Amalgamation of accounts
Shareholders who receive duplicate sets of Company mailings owing
to multiple accounts in their name should contact Equiniti to request
that their accounts be amalgamated.
Low cost share dealing facilities
Shareholders may purchase or sell their RSA ordinary shares
through their stockbroker, a high street bank or one of the
providers detailed below:
Equiniti offer a telephone and internet dealing service. Commission
is currently 1.5% with a minimum charge of £45 for telephone
dealing and currently 1.5% with a minimum charge of £40 for
internet dealing. For telephone sales call +44(0) 845 6037 037
between 8.30am and 4.30pm, Monday to Friday. For internet
sales log on to www.shareview.co.uk/dealing. Please quote your
shareholder reference number.
Stocktrade also offer a telephone dealing service. Commission is
currently 0.5% on amounts up to £10,000 and 0.2% on the excess
thereafter, all of which are subject to a minimum charge of £17.50.
A postal dealing service is also available upon request. For telephone
sales call +44(0) 131 240 0414 between 8.00am and 4.30pm,
Monday to Friday. Please quote reference: Low Cost 331.
Alternatively visit their website, www.stocktrade.co.uk.
148 | RSA | Annual Report and Accounts 2012