Toronto 2007 Program - Esthétique Spa International

TORONTO 2007
20
Tuesday, April 24, 2007
Creating Stars
on your
Spa Reception
Team
The receptionist team is the backbone of your
business. A key to any successful spa is to have an
efficient and professional reception team.
Learn the skills the reception staff needs to better
serve your guests and improve your bottom line.
Topics of Learning:
•Becoming an industry leader in Customer Service
•Booking procedures and efficiencies
•Up-selling Services
•Customer Retention
•Telephone protocol
•Dealing with Disgruntled Clients
•Staff Scheduling
•Spa Tours and Customer flow
•Up Selling Services
•Cancellation Policies
•Selling Retail
•Assisting with Inventory
•Consultation forms and prescription cards.
•Making lasting impressions
h
“Forming the links to positive change”
To r o n t o 2 0 0 7
Join us for Esthétique SPA
International’s
Continuous Education Day
Pre-Register on-line at
www.spa-show.com or
call (866) 772 7469 now!
1 Day Course
Tuesday, April 24, 2007
9:30 a.m. to 4:00 p.m.
This is the best investment you can make in your
team at only $295 (tax included) per person.
Price includes admission to the
Toronto 2007 Trade Event
Give your reception team the
skills to succeed.
•Certificate issued
•Includes comprehensive manual
Presented by Rob & Julie Cass of:
www.spaformation.com
learn grow prosper