EverSmart Jazz Scanners - Kodak

116 Chapter 9 General Troubleshooting
Symptoms
• Jagged lines.
• Horizontal lines.
Suggestions
Verify that the four base screws are tightly closed (refer to the
figure in Section 8.2.2 Base Glass Cleaning on page 108).
Ø
Ø
Ø
Make sure that the original is placed on the base glass according to
one of the following:
• The original is taped directly onto the base glass.
• The original is taped onto a mask that is placed on the
registration pins.
Run the Scanner Check procedure from the Installation & Utilities
application (refer to Section 7.3 Scanner Checks on page 78, orto
Section On PC platform, for an explanation of this file, refer to
Section 7.7 Log Folders - Windows Operating System on page 85.
on page 79). Verify that all the tests pass.
9.3 Scanner/Application Hangs
Symptoms
• Scanner application hangs.
• Warning messages are displayed.
Suggestions
Restart the computer.
Ø
Switch the scanner OFF, andthenON. After 15 seconds, verify
Ø
that the Status LED is a constant green.
If the Status LED remains red, call your service center.
Ø
Check SCSI communication (for Macintosh platform, refer to
Section 9.5 on page 117; for PC platform, refer to Section 9.6 on
page 119).