Offshoring / Outsourcing service delivery - AHUA

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Slide 10 10/04/2013
<strong>Offshoring</strong> - Background • India – Middlesex already had in-country presence • Known centre for provision of BPO <strong>service</strong>s • Aligned with Middlesex strategy to expand in India • Chennai chosen due to it being location of preferred supplier (other cities were visited) • Quscient – SME (2009 – 300 seats) BPO with expertise in US HE; also carried out wider range of functions, including IT/software development – room for future expansion
Page 1 and 2: New Ways of Working Steve Knight De
Page 3 and 4: About Middlesex • 40,000 students
Page 5 and 6: Centralisation of Support Services
Page 7 and 8: Outsourcing/Offshoring • UK - str
Page 9: Slide 9 10/04/2013
Page 13 and 14: Offshoring - Pilot Projects • Aim
Page 15 and 16: Slide 15 10/04/2013
Page 17 and 18: Offshoring Future Activity • Bein
Page 19 and 20: Slide 19 10/04/2013
Page 21 and 22: Offshoring - Lessons Learnt • Sen
Page 23 and 24: Way Forward • What’s next for d

Offshoring / Outsourcing service delivery - AHUA

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