Offshoring / Outsourcing service delivery - AHUA

Offshoring - Benefits
• Cost Savings – e.g. staff and space/facilities
• Quality improvements– e.g. HESA/HESES data, responsiveness of student
helpdesk, etc
• Process improvements and added value – e.g. admissions processes
• Management Information – e.g. student enquiries
• Capacity – e.g. able to plan work throughout year to maximise output
• Flexibility – e.g. ability to respond to changing circumstances
• Competitive advantage