Offshoring / Outsourcing service delivery - AHUA
Offshoring / Outsourcing service delivery - AHUA
Offshoring / Outsourcing service delivery - AHUA
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<strong>Offshoring</strong> Current Activity<br />
• Worldwide applications processing, data entry and quality checking (during 2012<br />
64,000 applications/supporting documents processed and uploaded into<br />
Electronic Document Storage)<br />
• Pre-enrolment and post-application enquiries (over 48,000 telephone and 34,000<br />
e-mail enquiries handled during 2012)<br />
• Student Support helpline and web helpdesk (over 31,000 telephone calls and<br />
8,000 e-mails answered in 2012; 82% of enquiries resolved by offshore team)<br />
• Staff IT helpdesk (over 12,500 calls answered in 2012; 58% resolved by offshore<br />
team)<br />
• Registry verifications (2265 requests processed during 2012)<br />
• Unicare (facilities management fault reporting and processing)<br />
• Finance data entry (over 12,400 invoices processed during last 10 months)
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