Offshoring / Outsourcing service delivery - AHUA

Offshoring – Risks and
Mitigating Actions
• Key Risk (as with any other outsourced contract) is failure of the service
provision
• Other risks: failure to achieve budget; potential impact on recruitment;
some reputational damage.
• Mitigating actions: ensure management in place at both Mdx and
Quscient; ensure all new pilot projects have clear SOPs (including
business continuity plans); ensure compliance with all data protection,
security and other appropriate regulations; carefully monitor
partnership/contractual arrangements; Executive annual review of
offshoring strategy; annual internal audit review.