Offshoring / Outsourcing service delivery - AHUA

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Consolidation • Reduction from 9 London campuses to one London campus by Sep 13 • Improves efficiency • Enables academic collaboration • Allows for greater centralisation of support <strong>service</strong>s • Focuses capital spend and improvement of estate/facilities • Facilitates different use of space (e.g. open plan working, hot-desking) and greater use of technology (e.g. wireless, VoIP)
Centralisation of Support Services • Enabled by consolidation of campus locations • Underpinned by IT improvements (e.g. Laptops, Ipads, CISCO unified communications) and digitisation • Significant efficiencies • Business partnering model • Enables higher spend on core academic/research activities • Focus on improving the student experience (e.g. longer helpdesk opening hours)
Page 1 and 2: New Ways of Working Steve Knight De
Page 3: About Middlesex • 40,000 students
Page 7 and 8: Outsourcing/Offshoring • UK - str
Page 9 and 10: Slide 9 10/04/2013
Page 11 and 12: Offshoring - Background • India -
Page 13 and 14: Offshoring - Pilot Projects • Aim
Page 15 and 16: Slide 15 10/04/2013
Page 17 and 18: Offshoring Future Activity • Bein
Page 19 and 20: Slide 19 10/04/2013
Page 21 and 22: Offshoring - Lessons Learnt • Sen
Page 23 and 24: Way Forward • What’s next for d

Offshoring / Outsourcing service delivery - AHUA

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