Offshoring / Outsourcing service delivery - AHUA
Offshoring / Outsourcing service delivery - AHUA
Offshoring / Outsourcing service delivery - AHUA
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<strong>Outsourcing</strong>/<strong>Offshoring</strong><br />
• UK - strategy to outsource non-core activities to specialist companies<br />
on long-term (up to 10 year) partnership arrangements<br />
– IBM – IT Server Infrastructure<br />
– Compass Group (Chartwells) – Catering/Entertainment/Bars/Retail<br />
– Dell – Desktop Managed Service<br />
– ICTS – Security<br />
– ISS – Cleaning<br />
– CDS – Print/Copy/Design/Digital<br />
– Hard/Soft FM – Multiple framework contracts<br />
• Overseas - strategy to offshore ‘bulk’ processing/helpdesk activities to<br />
specialist provider and ‘bespoke’ functions to university support centre<br />
– Chennai, India – bulk processing/helpdesks<br />
– Mauritius – ‘bespoke’ functions (being implemented)
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