Offshoring / Outsourcing service delivery - AHUA

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Scope • Middlesex University Overview/Context • Consolidation • Centralisation of Support Services • Digitisation • <strong>Outsourcing</strong>/<strong>Offshoring</strong> • Way Forward • Questions
About Middlesex • 40,000 students worldwide (25,000 in London) • 1,700 staff • £180m turnover • London (Hendon) - £200M campus consolidation • International • Overseas campuses - Dubai, Mauritius & Malta. • Six schools: – Art and Design – Business – Health and Education – Law – Media and Performing Arts – Science and Technology
Page 1: New Ways of Working Steve Knight De
Page 5 and 6: Centralisation of Support Services
Page 7 and 8: Outsourcing/Offshoring • UK - str
Page 9 and 10: Slide 9 10/04/2013
Page 11 and 12: Offshoring - Background • India -
Page 13 and 14: Offshoring - Pilot Projects • Aim
Page 15 and 16: Slide 15 10/04/2013
Page 17 and 18: Offshoring Future Activity • Bein
Page 19 and 20: Slide 19 10/04/2013
Page 21 and 22: Offshoring - Lessons Learnt • Sen
Page 23 and 24: Way Forward • What’s next for d

Offshoring / Outsourcing service delivery - AHUA

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