Offshoring / Outsourcing service delivery - AHUA
Offshoring / Outsourcing service delivery - AHUA
Offshoring / Outsourcing service delivery - AHUA
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<strong>Offshoring</strong> - Background<br />
• India – Middlesex already had in-country presence<br />
• Known centre for provision of BPO <strong>service</strong>s<br />
• Aligned with Middlesex strategy to expand in India<br />
• Chennai chosen due to it being location of preferred supplier (other<br />
cities were visited)<br />
• Quscient – SME (2009 – 300 seats) BPO with expertise in US HE;<br />
also carried out wider range of functions, including IT/software<br />
development – room for future expansion