Offshoring / Outsourcing service delivery - AHUA
Offshoring / Outsourcing service delivery - AHUA
Offshoring / Outsourcing service delivery - AHUA
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<strong>Offshoring</strong> – How?<br />
• January/February 2009 – exploratory visits to Indian BPOs, selected a<br />
company (Quscient) in Chennai, India<br />
• March – May 2009 - initial pilot project (scoping and implementation) –<br />
student application data entry<br />
• August 2009 – review of initial pilot project and agreement to proceed<br />
with further pilots<br />
• September 2009 – September 2012 – expanded range of pilot projects<br />
– particularly around enquiries processing and helpdesks<br />
• October 2012 – start of project to introduce student support system –<br />
Pro-retention<br />
• January 2013 – started process of setting up new support office in<br />
Mauritius
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