8K Miles' Response to RFP - NCPA

environment monitored at no additional cost for events and proactive notifications of incidents
that occur in their environment.
In addition, Region 14 and NCPA members will have access to support offered by AWS. AWS
Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced
and technical support engineers at each of the North America locations. The service helps NCPA
members to successfully utilize the products and features provided by Amazon Web Services.
AWS support is provided in four tiers:
1. Basic: Free forum-based support for any one that subscribes to AWS services.
2. Developer: Email-based support with twelve (12)-hours response time meant for
individual developers.
3. Business: Phone, chat, and email-based support with one (1)-hour response time
designed to meet the needs of small and medium-size businesses and enterprises getting
started with AWS.
4. Enterprise: Phone, chat, email, and a dedicated technical account manager for enterprise
with fifteen (15)-minutes response time designed for AWS power users.
All AWS Support tiers offer customers of AWS Infrastructure Services an unlimited number of
support cases with pay-by-the-month pricing and no long-term contracts. The four tiers provide
developers and businesses the flexibility to choose the support tiers that meet their specific
needs.
The combination of 8KMiles support and AWS support gives Region 14 and NCPA members
the peace of mind they need knowing that there is a person they can reach out to when something
goes wrong. In addition, members that utilize S-VPC with managed services option will have
their environment monitored for events and receive proactive notifications of incidents that occur
in their environment.
Going “green” means different things to business enterprises and individuals. As a technology
consulting company that provides engineering solutions, we focus on remaining as paperless as
possible and minimize printing and paper consumption wherever possible. When purchasing
office supplies, we concentrate on green-friendly products and equipment that reduces our
carbon footprint. We apply energy and water conservation best practices to reduce our operating
expense and limit our consumption of critical resources.
Provide a copy of all current licenses, registrations and certifications issued by federal, state and
local agencies, and any other licenses, registrations or certifications from any other governmental
entity with jurisdiction, allowing respondent to perform the covered services including, but not
limited to, licenses, registrations, or certifications. Certifications can include M/WBE, HUB, and
manufacturer certifications for sales and service.
None