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8K Miles' Response to RFP - NCPA

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In Tab 8, Value Added Products and Services, we describe our <strong>8K</strong>Miles application support<br />

service as an optional service for an additional cost. Region 14 and <strong>NCPA</strong> members will always<br />

have access <strong>to</strong> <strong>8K</strong>Miles support services, if they choose the option.<br />

In addition <strong>to</strong> <strong>8K</strong>Miles support service, AWS Support is a one-on-one, fast-response support<br />

channel that is staffed 24x7x365 with experienced and technical support engineers. The service<br />

helps Region 14 and <strong>NCPA</strong> members <strong>to</strong> successfully utilize the products and features provided<br />

by Amazon Web Services.<br />

AWS support is provided in four tiers:<br />

1. Basic: Free forum-based support for anyone that subscribes <strong>to</strong> AWS services.<br />

2. Developer: Email-based support with twelve (12)-hour response time meant for<br />

individual developers.<br />

3. Business: Phone, chat, and email-based support with one (1)-hour response time<br />

designed <strong>to</strong> meet the needs of small and medium-size businesses and enterprises getting<br />

started with AWS.<br />

4. Enterprise: Phone, chat, email, and a dedicated technical account manager for enterprise<br />

with fifteen (15)-minutes response time designed for AWS power users.<br />

All AWS Support tiers offer cus<strong>to</strong>mers of AWS Infrastructure Services an unlimited number of<br />

support cases with pay-by-the-month pricing and no long-term contracts. The four tiers provide<br />

developers and businesses the flexibility <strong>to</strong> choose the support tiers that meet their specific needs<br />

at any point in time.<br />

<br />

<br />

AWS offers data transfer service for web traffic on a pay-per-use basis. Region 14 and <strong>NCPA</strong><br />

members do not incur any set up charges for the web traffic <strong>to</strong> the public Internet. The charges<br />

only apply <strong>to</strong> outgoing traffic (Internet traffic that leaves AWS). There is no charge for incoming<br />

traffic.<br />

When Region 14 and <strong>NCPA</strong> members use a Hardware VPN Connection <strong>to</strong> their VPC via a<br />

Virtual Private Gateway, a charge applies for every “VPN Connection-hour” that the VPN<br />

connection is provisioned and available. Each partial VPN Connection-hour consumed is billed<br />

as a full hour. Region 14 and <strong>NCPA</strong> members incur standard AWS data transfer charges for all<br />

data transferred via the VPN Connection.<br />

Region 14 and <strong>NCPA</strong> members that transfer large amounts of data may prefer <strong>to</strong> use AWS<br />

Direct Connect. AWS Direct Connect reduces the network costs in<strong>to</strong> and out of AWS in two<br />

ways. First, by transferring data <strong>to</strong> and from AWS directly, a member can reduce its bandwidth<br />

commitment <strong>to</strong> its Internet Service Provider. Second, all data transferred over the dedicated<br />

connection is charged at the reduced AWS Direct Connect data transfer rate rather than Internet<br />

data transfer rates.

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