Host/Hostess Training Manual - The Wurst Haus

Host/Hostess Training ManualPersonal AppearanceYour overall image is our image. You make a distinct impression oneach of our guests. The image you create can enhance or detract fromour overall concept and the way our Restaurant is perceived in theminds of the guest. You are entrusted with handling our guests' needsand must, therefore, reflect cleanliness and wholesomeness at all times.Always remember . . . You are responsible for keeping your clothing neat and clean atall times. There is no excuse for reporting to work out of dresscode. Do not wear scented lotion on your hands, as it clings toglassware. A smile is part of our dress code. At no time will employees chew gum or eat while in the publicareas of our store. Do not report to work with un-pressed or dirty clothing, or unkepthair.Dress CodeWhen you walk through the front door of the Restaurant, "YOU AREON.” You will be informed of the dress requirements when you startwith us. Your designated attire also includes a CONTAGIOUS,ENTHUSIASTIC ATTITUDE. You are required to enter the buildingfor your shift in FULL ATTIRE. You are also required, when you leavethe building, to be in FULL ATTIRE.Your dress attire also includes the following, without exception: At least two pens SmileWurst Haus German Deli & Restaurant 11 8/25/2006