Host/Hostess Training Manual - The Wurst Haus

Host/Hostess Training ManualWaiting ListsWaits are difficult to determine because every day in the restaurantbusiness is different. Sometimes tables sit forever. There may be a lotof special gatherings: birthday’s, anniversaries, or people may sit anddiscuss business. Other days, the tables will turn very fast. So, how doyou determine what the wait time is? The answer is not easy; therefore,always ask a Manager. Remember, the wait for tables of two and fourare different than for large parties (five or more). If there is a waitinglist, "sell" the wait rather than "challenge" a guest.WRONG:"Four for dinner? There is atwenty-minute wait!”TRANSLATION:"Your move."RIGHT:Welcome to the Wurst HausGerman Deli & Restaurant. Howare you this evening? How manyin your party? May I please haveyour name. There is a shorttwenty-minute wait, but if youwould like to have a seat in thelounge, I'll come get you theminute your table is ready, Mr.Reynolds. We can set you up withsome of our crispy fried schnitzelstrips or an ice cold beer, theBeck’s Dark is one of myfavorites!"TRANSLATION:"I know you hate to wait, butI'll do everything I can to makethat wait as short as possible. Iam happy you are here!"Wurst Haus German Deli & Restaurant 7 8/25/2006