Host/Hostess Training Manual - The Wurst Haus

Host/Hostess Training ManualAlcohol AwarenessAlcohol Awareness is a growing concern within the HospitalityIndustry nationwide. By recognizing the "early" signs of intoxication,monitoring your customer's consumption, and treating them as youwould a guest in your own home; you fulfill your responsibility andprotect the guest.To serve or not to serve?By understanding and fulfilling your responsibilities...Your Role:ObserveMonitorReportAssisted by the guidance and support of management...Your Manager's Role:ConfirmConfrontResolveWurst Haus German Deli & Restaurant 23 8/25/2006