Host/Hostess Training Manual - The Wurst Haus

Host/Hostess Training ManualWhen you are ready to seat a customer, use the guest's name: i.e., "Mr.Jones, your table is ready!" or "Enjoy your lunch, Ms. Smith." Alwaystry to carry your guests' drinks to the table, and hang up their coats, andpull out their chairs. When seating a guest, inform them of our dailyspecials, and make suggestions: i.e., “Our tender aged Steaks are trimeddaily and served with sauteed mushrooms“. Don't forget to save roomfor dessert, the Black Forest Cherry Cake is wonderful, and satisfiesany sweet tooth."Starting a Waiting List Customer Name Number in Party Time Checked In Time Quoted DescriptionWriting a Good Description Women are usually easier to describe than men, so go for them. Don't describe something they can take off: i.e., sweater, coat,etc. Use abbreviations to speed up the process: L=Lady, M=Man,PtSt=Pant Suit. A good description need not be lengthy to be accurate.Estimated waits are increased by five (5) minute intervals. Waits shouldbe updated continuously. Take into consideration the number of nameson the wait list and the times seated on the floor plan.Wurst Haus German Deli & Restaurant 8 8/25/2006