Host/Hostess Training Manual - The Wurst Haus

Host/Hostess Training ManualPoints of DifferenceThe Telephone We will answer the telephone within the first two rings, with asmile on our face and enthusiasm in our voice. We will check back with guests on hold every 30 seconds.The Greeting We will not use the host stand as a barrier. We will make every guest feel wanted and appreciated. We will greet our guests within 30 seconds upon their entryinto the Restaurant. We will shake hands and compliment our guests. We will make sure the entryway to the Restaurant is alwaysclean of all debris.Waiting List If there is a wait, we will "sell" the wait, NOT challenge ourguests. We not only page, we use our persona. We show enthusiasm and excitement with a wait, NOTirritability and stress.Seating The Guest We will walk slowly and with the guest.Wurst Haus German Deli & Restaurant 30 8/25/2006