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an inspiringaward winnerLegendary management guru Peter Drucker once said, “Management is doing thingsright; leadership is doing the right things.” Madam Tan Suet Guan’s story is all aboutthe right things at the right place, in the right direction, to establish the ‘Pantai’ brandas a credible name for community healthcare.30 En Route
healthcare facilities to broader segments of the society.She also pioneered many campaigns including ruraloutreach programmes to educate Malaysians onvarious health issues as well as to propagate healthy,productive lifestyles.On the business side, she not only introduced Centres ofExcellence with extremely specialised medical solutions,but forged meaningful partnerships with institutions suchas Small Bone Innovations, Inc. (SBi) to deliver innovative,life-saving procedures.Madam Tan and her forward-looking strategies also ledthe hospital to adopt advanced software and systems,which improves patient safety and efficiencies through themonitoring and reporting of Clinical Quality Indicators andnon-clinical key performance indicators.Madam Tan Suet Guan, who recently retired as ChiefExecutive Officer of Pantai Hospital Kuala Lumpur (PHKL),was awarded the Global Leadership Award 2013 for thehealthcare sector in the third edition of the Awards.The recipients of these awards are outstanding businessleaders in their respective sectors. Their outstandingqualities are reflected by the organisation’s positivefinancial results and increased shareholder value.Recipients are recognised for their sound managementskills, good corporate governance, demonstratedinnovation as well as integrity, best business practicesand accountability.Believing in continuous self-improvement, she assignedgreat importance on preparing the hospitals - throughsimulations and drills for health crises and exigencieswith optimal efficiencies, synergising with variouspartners and stakeholders.Madam Tan, recognising the need to stay relevant for local,regional and global stakeholders, steered PHKL to achieve theJCI Accreditation, which is a voluntary process and a ‘GoldSeal of Approval’ from a global authority on the hospital’shigh safety standards in healthcare. Under her leadership,PHKL was awarded the JCI Accreditation for the secondconsecutive term in 2012, in addition to the hospital’s existingaccredition with Malaysian Society for Quality in Health(MSQH) and Baby Friendly Hospital certification.For Madam Tan, who was also the Regional ExecutiveOfficer (Central) of Pantai Management Resources of PHKL,leaders are visionary and committed to realising their vision.“Leadership to me is all about making use of the expertise,which is so unique to this noble profession I represent, forthe greater good of the society; helping to raise standardsof health in Malaysia, which in turn will help raise theproductivity of our human resources,” she said.Realising the need for social inclusion and raisingthe standards of medical services, Madam Tan hasinstitutionalised community-centric programmes andinitiatives to help raise awareness as well as extendAfter 19 years with the Pantai brand, MadamTan officially retired from her position asRegional Executive Officer (Central) of PantaiManagement Resources and Chief ExecutiveOfficer of Pantai Hospital Kuala Lumpuron 8 March 2013. She joins Parkway PantaiGroup in her new role as Vice President,International Operations.En Route 31
Page 1 and 2: APRIL - JUNE 2013a parkway pantai q
Page 4 and 5: CONTENTS04NEWS BITESBite-sized heal
Page 6 and 7: ReducinghypertensionHypertension is
Page 8 and 9: distinct, sharing some gene-based r
Page 10 and 11: first hospital venturein Hong KongP
Page 12 and 13: edefining wellness inMedini, Iskand
Page 14 and 15: FOR THEPEOPLEIn January 2013, Dr Ta
Page 16 and 17: 14Snapshots
Page 18 and 19: A RITZYTHANK YOUParkway Pantai host
Page 20 and 21: the best is yet to comeIt was a wat
Page 22 and 23: that we were willing to listen and
Page 24 and 25: hard workpaysGastroenterologist and
Page 26 and 27: “My life has been fullof ups and
Page 28 and 29: home is wherethe heart isNovelist G
Page 30 and 31: “I believe that’s what lifeshou
Page 34 and 35: a heart for peoplePantai Hospital I
Page 36 and 37: last from the pastPantai Hospital K
Page 38 and 39: celebrating ThaipusamPantai Hospita
Page 40 and 41: CIH is designed to be patient centr
Page 42 and 43: charting new territoriesThings are
Page 44 and 45: success storiesMADAM AYE KYAING, 66
Page 46: ESCALOPE OF SNAPPER WITHLEEK AND TO

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