Unit 3: Dealing with the human side of change - Supported ...

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Responding to resistance ofindividualsPatience and respectRemind people of the factsPositive confirmation of past effortsperformanceSHOCK & DENYINGANGERLet off steamDo not enter into conflictACCEPTINGtimeNEGOTIATINGEXPERIMENTINGBe determined DEPRESSIONRealize quick winsCelebrate successAim for the futureShow empathyCoach, help people comprehend,help people think clearly14
Managing structural resistance –The Kotter ModelJohn Kotter's highly regarded books 'Leading Change' (1995) and the follow-up 'The HeartOf Change' (2002) describe a helpful model for understanding and managing change.Increase urgencyBuild the guiding teamGet the vision rightCommunicate for buy-inEmpower actionCreate short-term winsDon't let upMake change stick15
Page 2 and 3: Contents - Unit 3Introduction to th
Page 4 and 5: The Rational and Emotional Aspects
Page 6 and 7: A typology of resistance Cultural r
Page 8 and 9: A typology of resistancePractical r
Page 10 and 11: Means to express resistance Fightin
Page 12 and 13: High risk change processesSome chan
Page 16 and 17: Assignment 1 Part 1: assessment of
Page 18: “Performance Improvement Grid”S

Unit 3: Dealing with the human side of change - Supported ...

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