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Element 2 Management and GovernanceA management and governance structure underpinned by well developed and targeted organisational policies and procedures.Benchmark Guidance ChecklistPOLICIES AND PROCEDURESg A comprehensive set of program operationsand organisational governance andmanagement policies and procedures whichare reviewed every two years.• Develop policies and procedures for programoperations and organisational governance andmanagement.• Ensure that where a program operates withinan existing organisation, existing organisationalpolicies and procedures are modified toaccommodate the specific requirements of thementoring program.Program operations policies and proceduresincluding:- Recruitment- Responding to inquires- Eligibility- Mentor screening and selection- Young person referral and selection- Orientation and training- Matching- Monitoring and supporting- Resolution of match issues- Recognition- Crisis and after-hours support- Closing the match- Evaluation- Program closure.Organisational governance and management policiesand procedures including:- Child safety and duty of care- Code of conduct (staff and volunteers)- Critical incidents- Dealing with unacceptable mentor behaviour- Employment and industrial issues- Equal opportunity- Grievance- Legal obligations and liability- Insurance (including volunteer insurance)- Media policy- OH&S (including risk assessment)- Overnight visits and out of town travel- Privacy and confidentiality10 Australian Youth Mentoring Benchmarks