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Element 9 Monitoring and SupportOngoing match support including regular monitoring and feedback to manage risk and create opportunities to celebrate the relationship.Benchmark Guidance ChecklistMONITORINGa Program staff monitor the contact madebetween the young person and mentor and theprogress of the mentoring relationship.• Develop a clear policy and procedure tomonitor and respond to match developments.• Ensure program staff contact both the youngperson and the mentor no less than fortnightlyin the first three months of the relationship andmonthly thereafter.• Ensure arrangements are in place to monitorand support young people where the programmodel does not allow for direct contact withyoung people (e.g. when school staff areresponsible for contact). Any issues that arisein the relationship must be communicated tothe program staff.Match support policy and proceduresCommunication logs (record of contact betweenmentoring matches)Case notesbProgress data is recorded to provide usefulinformation about the ongoing development ofthe match.• Ensure data is stored in a manageablerecording system (e.g. database, progress logor case notes).• Use the database to monitor the progress ofthe match in order to provide tailored supportto the participants.Progress databaseMatch progress logCase notescProgress of the match is communicated tostakeholders in accordance with informationmanagement and confidentiality policies.• Clearly define with whom information is shared,what information is shared and for whatpurpose it is shared.Record keeping and information management policyand proceduresPrivacy and confidentiality policy and proceduresEmails, letters and other documentation sharinginformation with stakeholdersNotes from briefing meetings with key stakeholders24 Australian Youth Mentoring Benchmarks