Amadeus Ticket Changer User Guide

Amadeus Ticket ChangerUser GuideAmadeus Ticket Changer Important InformationBefore start working with the Amadeus Ticket Changer (ATC), you should beaware the following points:If you change your reservation after issued e-ticket, you must exchange orrevalidate the ticket.RevalidationIf the route and the fare itself do not change (i.e. new flight is fully compatiblewith issued ticket fare rules), then, in some cases, airlines are allowed to makechanges in the old ticket (without need to issue a new ticket), i.e. revalidation.Fare AmountIf the new ticket price (Fare and Taxes) is more than the cost of issued ticket,For example, by raising the level of the Fare (upgrade) or itinerary changes(re-routing), then we need to collect the difference from passengers forexchange.When using the ATC, the difference automatically included in the ticket itselfPenaltiesWhen using the ATC pricing recalculate transaction, system is determined thevalue of the Penalties automatically as per fare rules. If the Penalties exists, thesystem will create EMD element in the PNR to issue EMD.Unable to get Refund the differenceIf the value of the Fare or taxes in the new ticket will be lesser than issuedticket, the difference (refundable balance or residual value) in the general caseshould be returned to the passenger (if not prohibited by the rules of airlines).**Note**: It’s recommended to reissue the tickets from Airlineoffices and claim the difference of fare due to EMD is not supportedby airlines in Qatar market at current stage for travel agents.Page 8 of 101Amadeus Qatar W.L.L