Amadeus Ticket Changer User Guide

User GuideAmadeus Ticket ChangerUser GuideApril 2012

Amadeus Ticket ChangerIntroductionUser GuideAmadeus Ticket Changer (ATC) is the Amadeus Solution to automate thecalculation necessary to reissue a ticket. Amadeus Ticket Changer also storesthe results in correct ticketing formats. It delivers quicker and more responsiveservices to travel needs and changes of your customers.In the past complex reissue calculations had to be carried out manually in atime consuming process to travel agent. Now Amadeus Ticket Changer (ATC)is capable to calculate instantly the price difference including Fare, Tax, anddetermine the appropriate penalties amount, residual value and update thePNR with the correct additional total amount and prevents ADMs generated bythe airlines for misleading reissue, if Carrier has filed their ATPCo Category 31(Voluntary Changes ‘’VC’’).Amadeus has introduced a new feature with ATC, which allows all TravelAgents to perform an end-to end fully automated reissue, for carriers thathaven’t filed their ATPCo Category 31. It means no more ATC message‘’CAT31 NOT FILED’’ instead, the reissue panel will display a new appendedmessage ‘’VC CATEGORY NOT FILED BY CXR – REISSUE NOT GURANTEED *4*’’ toidentify this process.**Note**:When airline doesn’t provide the specific Voluntary Changes ‘’VC’’ datain Encode format under CAT31, Amadeus Can’t guarantee thecalculations on behalf of the Airline. In the same way that we can’tguarantee those calculations when they are done by agents manuallyfor reissue today. But the productivity gain still exist because ATCcompute fare differential, taxes and penalties the same way we dowith CAT31 content and this is most time consuming process.Amadeus Ticket Changer (ATC) is a complete solution enhancing the reissueprocess in FOUR simple steps:1- PNR retrieval…………………… (Existing reservation)2- Rebooking………………………. (New Flight, Class, Date)3- Pricing……………………………. (Recalculate of Fare/Taxes, Penalties)4- Document Preparation…….. (Document Issuance)Page 4 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerAmadeus Ticket Changer Participating AirlinesUser GuideTo display the Amadeus Ticket Changer participating airlines based on CAT31(Voluntary Changes VC) airline content, enter:FQN ATC/ CXRAirlines Supported Amadeus Ticket Changer for Travel AgentsATC Prerequisites / Preconditions for Reissue / RevalidationThe following prerequisites and preconditions must exist before you can useAmadeus Ticket Changer for reissues and revalidations.• The PNR must contain the mandatory PNR elements including the newitinerary.• The e-ticket record of the original document must be accessible forAmadeus, if not allowed to retrieve the e-ticket record, the followingerror message is displayed by the system: 'ACCESS TO DOCUMENTDENIED'• Amadeus Ticket Changer cannot be used for group PNRs.• All Fares that have ‘'Voluntary Changes (VC)’' category attached inthe fare rule qualify for reissues and revalidations with guaranteed.• All Fares that haven’t ‘'Voluntary Changes (VC)’' category attachedin the fare rule qualify for reissues and revalidations with noguaranteed.Page 5 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideCategories list for Fare Rule:To check if a fare rule qualifies for Amadeus Ticket Changer transactions,enter: FQN xx*VC (xx line number from FQD display).For example: FQN01*VC**Note**: The re-issue is not Guaranteed, if VoluntaryChanges (VC) fare rule is blank or not included in the Farerules list.Page 6 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideAmadeus Ticket Changer Revalidation & Reissue RulesOnce you have made the necessary modifications to the passenger itineraryATC recalculates and processes the best pricing solution, accordance to thereissue conditions, revalidation or reissue.• A reissue generates a new ticket and stores a **EMD** for penalties,and/or a refundable balance or a non-refundable amount, if any.• A revalidation modifies the original ticket and generates a **EMD** forpenalties amount, if any.**Note**:In Qatar Market Electronic Miscellaneous Document (EMD) is notactivated at this current stage since airlines don’t support EMD ordesired Reason - For– Issuance code (RFIC). Presently All major regionalcarriers have the process to include the Penalty Charges in the form oftax with respective Code. If any airline does not follow this Process,Penalties will not be automated in TST. Please contact Validating carrierfor Penalties code or Airline Policies to collect charges on Ticket.Page 7 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideAmadeus Ticket Changer Important InformationBefore start working with the Amadeus Ticket Changer (ATC), you should beaware the following points:If you change your reservation after issued e-ticket, you must exchange orrevalidate the ticket.RevalidationIf the route and the fare itself do not change (i.e. new flight is fully compatiblewith issued ticket fare rules), then, in some cases, airlines are allowed to makechanges in the old ticket (without need to issue a new ticket), i.e. revalidation.Fare AmountIf the new ticket price (Fare and Taxes) is more than the cost of issued ticket,For example, by raising the level of the Fare (upgrade) or itinerary changes(re-routing), then we need to collect the difference from passengers forexchange.When using the ATC, the difference automatically included in the ticket itselfPenaltiesWhen using the ATC pricing recalculate transaction, system is determined thevalue of the Penalties automatically as per fare rules. If the Penalties exists, thesystem will create EMD element in the PNR to issue EMD.Unable to get Refund the differenceIf the value of the Fare or taxes in the new ticket will be lesser than issuedticket, the difference (refundable balance or residual value) in the general caseshould be returned to the passenger (if not prohibited by the rules of airlines).**Note**: It’s recommended to reissue the tickets from Airlineoffices and claim the difference of fare due to EMD is not supportedby airlines in Qatar market at current stage for travel agents.Page 8 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideElectronic Miscellaneous Document (EMD)ATC pricing recalculate transaction automatically creates the TSM-P elementsand stores the (TSM) mask for collectable fees, Penalties and taxes. The TSM-Pelement can also be created for processing of refundable difference between oldand new ticket to passenger, if the cost of a new ticket to get less may be airlinerestrict for refund.**Note**:In Qatar Market Electronic Miscellaneous Document (EMD) is notactivated at this current stage since airlines don’t support EMD ordesired Reason - For– Issuance code (RFIC). Presently All major regionalcarriers have the process to include the Penalty Charges in the form oftax with respective Code. If any airline does not follow this Process,Penalties will not be automated in TST. Please contact Validating carrierfor Penalties code or Airline Policies to collect charges on TicketPage 9 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideAmadeus Ticket Changer Pricing EntriesWhen a passenger decides to change his itinerary, you have FOUR pricingoptions with Amadeus Ticket Changer (ATC). after you have rebooked theitinerary in the retrieved or newly created PNR (you need to create a new PNR ifthe original PNR has been purged by the system or, an e-ticket, if it has beenissued in another GDS).FXFInformative Re-PricingHow much would it cost to change the Itinerary?FXQConfirmed Re-PricingFXF + Update PNR with information to prepare the ticket re-issue(TST, EMDs, FO line)FXEBest Pricer Informative Re-PricingHow much would it cost to change the Itinerary by selecting lowestapplicable fare?FXOBest Pricer Confirmed Re-PricingFXE + Update PNR with information to prepare the ticket re-issue(TST, EMDs, FO line)***Note***: The difference between the Informative (FXF, FXE) and theConfirmed (FXQ, FXO) pricing entries is that an informative pricing entry doesnot store TST and no changes are made to the PNR, where as a confirmedpricing entry stores a TST and updates the PNR accordingly and no TST createdfor revalidation.Page 10 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideAmadeus Ticket Changer & Manual Exchange ComparisonBelow are comparison actions in the exchange of both manual and usingAmadeus Ticket Changer (ATC) Application:USING AMADEUS TICKET CHANGERDisplay or Create a PNRRebook as requireDelete old TST mask (recommended)Recalculate cost with ATC commandsCreating / modifying elements of the FP in aPNRCreating / modifying elements of FM/FVDisplay old e-ticket recordIssue a new ticket and EMDCheck PNR, record and ticketEnter EMD in PNR (if required by the airline)MANUAL EXCHANGEDisplay or Create a PNRCheck the e-ticket is reissued or notCheck the issued ticket fare rulesRebook as requireDelete old TST, If requiredCalculating the cost of a new ticketCalculate the difference in fare and taxesCreate a TST maskUpdate require flight segmentsInsert Fare and taxes previously paidEnter the amounts pay as differenceEnter the Base Fare AmountCreate a FO element in a PNRCreating an MCO on a penalty / refundFilling TSM maskCreating / modifying elements of the FP ina PNRCreating / modifying elements of FMDisplay old e-ticket recordIssue a new ticket and EMDCheck PNR, record and ticketEnter EMD in PNR (if required by theairline)Page 11 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideAmadeus Ticket Changer Pricing OptionsFollowing are the Amadeus Ticket Changer Pricing Recalculate options for FXE,FXF, FXO and FXQOPTION DESCRIPTION FXQ FXO FXF FXENumber (s) segment (s) - if is not on all/S3/S3-5,7the segments in the PNR (for default -for all segments) /P1/P2-3,5/INF/PAX/T5-7/NS/KY/KYCNumber (s) of passenger (s) - if is notdone for all passengers in the PNR (fordefault - for all passengersType of passenger (s) - to specify:INF - Infant (no seats)PAX - Passengers with seatsNumber (s) item (s) FA / FHE – ifreservations formalized several E-ticketfor each passengerPNR (split) – Minimum fares forpassengers of various types can requiredifferent booking classesClasses:Y - Economy Class (all);M - Economy Standard class;W - Economy premium class;C - Business class;F - First class- search is conducted only for thoseclasses /KY,+/KCW,+Note: Choose the least cost amongthese classesPreferred classes of service – if in theseclasses, the calculation is impossible,search is over all other classes (+) Page 12 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideOPTION DESCRIPTION FXQ FXO FXF FXEAlternative classes of service – if In the/KC,Wfirst mentioned class calculation isimpossible, search is conducted on thefollowing specified etc. /R,01JAN12 Recalculated Past date /R,FC-USD Conversion into other currencies /R,UPublished (by default) / confidential (U) /R,UPrates, or both, and other (UP). /R,U123456 Number or name of corporate contract /R,U*IBM for confidential tariffs. Discount code or code categories of passengers (a combination of up to 3 rebates / categories) /R ZZ/R PF-ZZ/R YTH/R YTH-SEA/RYTH,*PTC/R,LONNote: you can not use tariffs for a jointtrip (companion fares)The calculation for this categoryPassenger (indicator * PTC)Changing the location (city) exchange(default data taken office)**Note**:Don’t use the combined option / P and / T, Referring to the same passenger,For example: P1 (Passenger 1) and T8 (a reference to a ticket for the firstpassenger). Others options can be combined in any order and in anycombination.Page 13 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideTo specify a different option for passengers type, between the options useddelimiter //.For Example:- Information pricing for existing reservations for issued e-tickets:For example: Passenger ‘’1’’ as Youth, and Infant, Passenger ‘’2’’ as Child.Entry: FXF / P1/PAX/RZZ / / P1/INF / / P2/RCH- Confirmed pricing by recalculation best price in business class:For example: The ticket number in the PNR for passenger ‘’1’’, ‘’2’’, ‘’3’’and two other passengers, whose ticket numbers are listed in element‘’13’’ and ‘’15’’ of the PNR.Entry: FXO / KC / P1/TKT125-1234567890 / / P2-3 / / T13, 15Page 14 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideATC Pricing Recalculate TransactionsFollowing are the examples for ATC pricing recalculate transactions.FXF: INFORMATIVE RE-PRICINGFor Example Ticket was issued as below:Page 15 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideE-ticket record for issued ticket, enter: TWD/L6Change the reservation as required in existing PNR or create a new PNR:Page 16 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideAmadeus Ticket changer informative pricing recalculate the PNR without creatingTST mask and TSM (for EMD issuance) for booked classes, enter: FXFSystem Response:Page 17 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideFXQ: CONFIRMED RE-PRICINGFor example ticket was issued as belowE-ticket record for issued ticket, enter: TWD/L6Change the reservation as required in existing PNR or create a new PNR:Page 18 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideDisplay TST mask, enter: TQTDisplay ATC Reissue Panel, enter: TQRPage 20 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideFXE: BEST PRICER INFORMATIVE RE-PRICINGFor example ticket was issued as belowDisplay e-ticket record, enter: TWD/L6Page 21 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideChange the reservation as required in existing PNR or create a new PNR:Amadeus Ticket changer Best Pricer informative pricing recalculates the PNRwithout creating a TST and a TSM (for EMD issuance) for lower fare, enter: FXEPage 22 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSave the changes, enter: RFA; ERThe ‘’FO’’ element not updated in a PNR due to informative transaction used.FXO: BEST PRICER CONFIRMED RE-PRICINGFor example ticket was issued as belowPage 23 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideDisplay e-ticket record, enter: TWD/L6Change the reservation as required in existing PNR or create a new PNR:Page 24 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideAmadeus Ticket Changer Best Pricer confirmed pricing recalculate the PNR withTST and TSM creation (Penalty and residual value, if there are any) for EMDissuance for lower available fare, enter: FXOSystem Response:Page 25 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSave the changes; enter: RFA; ERSystem Response:Display TST mask; enter: TQTSystem Response:Page 26 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideDisplay EMD Mask; enter: TQMDisplay ATC Reissue Panel; enter: TQRSystem Response:Page 27 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuidePreparation Re-issue with ATCAfter successfully used ATC pricing recalculate transaction FXQ or FXO, Travelconsultant just enters the additional information and process the Reissue /Revalidation.Steps for re-issue with ATCAs a result of the ATC pricing recalculate transaction if it is found necessary toreissue a new ticket; we must perform additional action as shown in belowPNR example.Page 28 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideCheck TST MaskCheck the availability and composition of created TST masks, to determinewhich passenger and what are the segments, for example:Page 29 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideIn above example there is a no additional collection in Fare and No PenaltyCharged as per fare rules.Form of PaymentATC pricing recalculate transactions do not change FP element, so in preparationfor the reissue need to change it themselves (the system can not predict howpassenger will pay an extra amount for tickets).1. Remove the existing FP elements and update old & new form of payment, ifany enter:Cryptic Entry: FP PAX O / CASH / P1-2 / S3-4 (NON-INFANT PAX)FP INF O/CASH /P1 / S3-4 (INFANT PAX)System ResponseValidating CarrierIf you rebook new segments system removed FV (Validating carrier) elemententirely, Therefore, it is recommended to verify whether the binding elementsto all ‘’FV’’ necessary segments, and, if necessary, remove the old FV elementand make a new one, enter: FV BAPage 30 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser Guide**Note**: In case, if don’t delete/change validating carrier,possible Fare for a new ticket with wrong pricingrecalculation.Reissue/Exchange E-TicketIf the system proposed reissue, following are the steps for reissue/exchange.• Retrieve the PNR• Display Issued e-ticket record : TWD / L xx (xx – Line number of FA/FHE)• Document issuance Command: TTP / P1/S3-4Where :TTPTransaction code to print document/P Slash, Passenger Indicator.1 Passenger number ‘’1’’/S Slash, Segment Indicator3-4 Segment numbers ‘’3’’ & ‘’4’’ to issueSystem response:ATC Examples- CAT31 Content has filed by CarriersFollowing are the examples to demonstrate the different scenarios of reissues, ifCarriers have filed the CAT31 (Voluntary Changes ‘’VC’’) content.Page 31 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideFare difference amount for fully unused e-ticketAn example of reissue / exchange with Fare difference, for example passengerwishes to change the return flight a day earlier (16APR) and C-Class notavailable and booked in higher J-Class.PNR display for Issued e-ticket:Steps for re-issue with ATCUpdate the reservation as require:Delete the existing TST, enter TTE/Tn (n = TST Number)Page 32 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideUse ATC Confirmed pricing recalculate transaction, enter: FXQAs per system response, it is necessary to make the reissue, the ticket price haschanged, the passenger must Additional Fare QAR2760.00 and automaticallycreates the TST mask with FO line for reissue.Page 33 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSave the confirmed pricing in the PNR, enter: RF ADMIN; ERSystem Response:Remove the Existing FP element, enter: XE11Update old form of payment and new form of payment, enter:Cryptic Entry: FP O / CASH + / CASH / QAR2760 / P1 / S2-3Where:FPTransaction for Form of paymentO /Original / Old form of payment indicatorCASHOriginal / Old form of payment type+ / Plus, Slash separator indicatorCASHNew form of payment type for collectable amount./QARSlash, Currency code2760 Collectable Total amount/ P1 Slash, Passenger indicator and Passenger number/ S2-3 Slash, Segment indicator and segments numberPage 34 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSystem Response:Check the validating carrier: If you delete the TST mask, FV element was alsoremoved, If not delete, delete and enter it again, enter: FV BASystem Response:Page 35 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSave the changes in the PNR, enter: RFADMIN; ERDisplay the original issued e-ticket record, enter: TWD/L6System Response:To print the document, enter: TTP/P1/S2-3Where:TTPTransaction code to print document/P Slash, Passenger Indicator.1 Passenger number ‘’1’’/S Slash, Segment Indicator2-3 Segment numbers ‘’2’’ & ‘’3’’ for issueSystem response:Page 36 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideResidual Value for refundable differenceA passenger makes a request to verify the possibility of renewal ticket at a lowerFare in the following reservation:Steps for re-issue with ATCDisplay issued e-ticket record, enter: TWD/L6Thus, the ticket was issued on 15FEB12 for fare base JFFME, Travel will startson 25FEB12 (a future date), the status of all coupons are "O” (ticket isunused).Page 37 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideUse ATC Best pricer informative pricing recalculate transaction to calculatethe possible lower Fare, if any, enter: FXEAs per ATC re-pricing transaction response, there is an opportunity to issue aticket for lower fare and downgrade is possible. As a result, passengers will getthe refund difference QAR14050.00 (Residual Value Amount, if airline allowed)**Note**: It’s recommended to reissue the tickets from Airlineoffices and claim the difference of fare (Residual Value), if any, dueto EMD is not supported by airlines for Travel agents in Qatar Marketin current stage.Page 38 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuidePARTIALLY USED TICKETA passenger makes a request to change the date of the return flight on 12APR.Steps for re-issue with ATCDisplay original issued e-ticket record, enter: TWD/L6Thus, the ticket was issued on 28FEB12 for fare bases JFFME, Coupon 1 hasbeen used with status of the coupons ‘’F’’ (Flown-used) and Coupon 2 hasstatus "O” (Open for use).Page 39 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideChange the reservation as required:Delete the existing TST, enter: TTEAmadeus Ticket Changer confirmed pricing transaction to recalculate, enter:FXQ/S3Page 40 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideAs per ATC pricing transaction response, it’s possible to reissue withoutPenalties and automatically creates TST MASK with ‘’FO’’ elements for re-issue.Save the changes, RF A;ERSystem Response:Page 41 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideTo display TST, enter: TQTSystem Response:Update the existing TST:Delete existing Form of payment, enter: XE10Update old and new form of payment, enter: FPO/CASHUpdate the Validating carrier, enter: FV BASave the changes, enter: RFADMIN; ERSystem Response:Page 42 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideDisplay ATC Reissue Panel, enter: TQRDisplay original issued e-ticket record, enter: TWD/L6Page 43 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideTo issue document, enter: TTP/P1/S3Where:TTPTransaction code to print document/P Slash, Passenger Indicator.1 Passenger number ‘’1’’/S Slash, Segment Indicator3 Segment numbers ‘’2’’ for issueSystem Response:Page 44 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuidePNR display after reissued e-ticket:Page 45 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerSECOND REISSUE/EXCHANGEPassenger would like to change the reservation BEY-DOH on 17APRUser GuideApparently, the passenger already had done exchange on this reservation(The FO element in the PNR), now passenger would like to re-issue again.Steps for re-issue with ATCDisplay e-ticket record for issued ticket, enter: TWD/L6Thus, the ticket was re-issued on 27FEB12 for Fare base LLRTME, and all thecoupons status are ‘’O’’.Page 46 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideUpdates the reservations as required:System Response:Page 47 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideUse ATC Confirmed pricing recalculate transaction for booked classes, enter:FXQAs per ATC re-pricing transaction response, it is possible to REISSUE withpenalty amount QAR110.00 and automatically creates TST MASK for PenaltyAmount QAR110.00XP as a tax with ‘’FO’’ elements for re-issue.**Note**:The process to include the Penalty Charges in the form of tax withrespective Code is not supported by all airlines. If any airline does notfollow this Process; Penalties will not be automated included in TST.Please contact Validating carrier for Penalties code or Airline Policies tocollect charges on Ticket.Page 48 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSystem Response:To display TST mask, enter: TQTPage 49 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideA new FO element inserted to reissue of a new ticket, indicating originally issuedthe ticket and last reissued e-ticket numberDelete existing Form of payment element: XE 13Update old and new form of payment, enter: FPO/CASH+/CASH/QAR110Update the Validating carrier, enter: FV MEUpdate Commission, enter: FM 0Save the changes: RFADMIN;ERSystem Response:Page 50 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideDisplay Amadeus Ticket Changer Reissue Panel, enter: TQRSystem Response:Display last issued e-ticket record: TWD/L8Page 51 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideTo issue document, enter: TTP/P1/S2-3Where:TTPTransaction code to print document/P Slash, Passenger Indicator.1 Passenger number ‘’1’’/S Slash, Segment Indicator2-3 Segment numbers ‘’2’’ and ‘’3’’ to issueSystem Response:PNR display after second reissued e-ticket:Page 52 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideREISSUE MULTIPLE PASSANGERSAfter ticket issued, passengers request to change the start date of trip a daylater on 17FEB:Page 53 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSteps for re-issue with ATCDisplay issued e-ticket record, enter: TWD / L xx (xx – passenger reference)For example, TW/L14All tickets have been issued on 15FEB12 for Fare base JFFME, the status of allcoupons "O” (tickets are not used).Update the reservation as desired date for specific segments:Page 54 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSystem Response:Delete all attached TST, enter: TTE/ALLUse ATC Confirmed pricing recalculate transaction for booked classes: FXQAs per ATC re-pricing transaction response, the ticket Fare has not changed andNo penalties apply and automatically creates TST MASK with ‘’FO’’ elements toRe-issue for each passenger.Page 55 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSave the changes, enter: RFA;ERSystem Response:Update the TST Masks:Update Form of payment, enter: FP PAX O/CASH/P1-2/S3-4FP INF O/CASH/P1/S3-4Update the Validating carrier, enter: FV BAUpdate Commission, enter: FM 0Page 56 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSave the changes, enter: RFA;ERSystem Response:Display original issued e-ticket record for Infant: TWD/L10System response:Page 57 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideTo issue document for INFANT, enter: TTP/P1/INF/S3-4Where:TTPTransaction code to print document/P Slash, Passenger Indicator.1 Passenger number ‘’1’’INFInfant Passenger type/S Slash, Segment Indicator3-4 Segment numbers ‘’3’’ and ‘’4’’ to issueSystem Response:** Repeat above steps for each passenger to re issue new documents **The PNR display after re-issued documentsPage 58 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideINABILITY TO REISSUE / REVALIDATE E-TICKETPassenger was NO-SHOW and didn’t traveled as per original planed, requeststo change trip for the returned on 22MAR11 and PNR has been purged fromsystem.Steps for re-issue with ATCDisplay the e-ticket record: enter: TWD/TKT125-4810091227Page 59 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideThus, the ticket was issued on 09MAR11for fare base NLXUKJB, the passengerhas used the first coupon (LHR-JFK) with ‘’F’’ (Flown) status and on secondcoupon (JFK-LHR) with ‘’O’’ (Open, not used) status but NO-SHOW.Create a NEW PNR as desired dates:Insert the issued e-ticket number manually, enter: FHE125-4810091227Page 60 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideUse ATC Confirmed pricing recalculate transaction for booked classes: FXQSystem Response:In accordance fare rules, the exchange & refund not allowed after NO-SHOW.Ignore all changes made to your reservation (IR).Page 61 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerREVALIDATIONUser GuideFor example ticket was issued on 27FEB12 for DOH-LHR-DOH with Fare BaseJFFME and passenger would like to change the reservation one week later.Steps for revalidation with ATCDisplay issued e-ticket record, enter: TWD/L6System Response:Page 62 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideUpdates the reservation as required:Delete existing TST, enter: TTEUse ATC Confirmed pricing recalculate transaction for booked classes: FXQPage 63 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideAs per ATC pricing transaction has responded that the revalidation will need tobe revalidated without penalties charges.***NOTE**** It’s depends on airline’s e-ticket policies to allows travelagents for revalidation. You can check the Airline e-ticketing policiesHE ETT SVIgnore the changes, enter: IRUpdates the reservation as required and save the changes, enter: RFA;ERPage 64 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideDisplay issued e-ticket record, enter: TWD/L8To revalidate e-ticket, enter: TTP/ETRV/L8/E2/S3System Response:Retrieve the PNR, enter: RTZP3XZHSystem Response:Page 65 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideATC IN GRAPHICAL USER INTERFACEFollowing are the steps to use Graphic Interface for ATC Transactions:Select «FARE» tabSelect «TICKET CHANGER» tabPage 66 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideIf necessary, open the list of options:System Response:Page 67 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideChoose your desired segment, list is expanding with the buttons at the top rightSelect the segment to change the required date and class of service:System Response:Page 68 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideUpdates required itinerary and click on iconPage 69 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSystem Response:If necessary, change the type of ATC transaction (Informative or Best Priceoption) for the correct calculation of the class of Service / Cabin:Click «Calculate» to perform the recalculation. In response you will see thepanel allocation information on old and new fares / rates and the amount ofdifference / surcharge:System Response:Page 70 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideFor re-issue of documents, click «Confirm » or click «Cancel»Page 71 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSystem Response:Page 72 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideClick on «REISSUE TICKET»System Response:Ticket Issuance options tab:Page 73 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideTo display TST mask in GUI, Click on «DISPLAY TST»Add Validating Carrier:Click Received From icon:Fill the Received From Information and click Page 74 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSave the Changes, Click End Transaction iconSystem Response:Select required option and click Page 75 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideTo Issue e-ticker, Select «E-TICKET», and «ISSUE»System Response:System response:Page 76 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideClick iconDisplay issued e-ticket record in GUI, Select «TICKET AND DOCUMENTS»,Select «FOLLOW UP», Select «BY TICKET NUMBER»Insert issued e-ticket number, click on «DISPLAY»System response:Page 77 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideMULTIPLE PASSENGERSWhen working with multiple passengers in the tab «Ticket Changer»opportunity to select the passengers for recalculated Informative Best Price:Page 78 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideIn the panel allocation can be viewed as totals, and information about eachpassenger:For Specific Passenger, Select the PassengerPage 79 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuidePage 80 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideATC Examples-CAT31 Content has not filed by CarriersFollowing are the examples to demonstrate the different scenarios of reissues, ifCarriers haven’t filed the CAT31 (Voluntary Changes ‘’VC’’) content.**Note**:When airline doesn’t provide the specific Voluntary Changes ‘’VC’’ dataIn Encode format under CAT31, Amadeus Can’t guarantee thecalculations on behalf of the Airline. In the same way that we can’tGuarantee those calculations when they are done by agents manuallyfor reissue today. But the productivity gain still exist because ATCcompute fare differential, taxes and penalties the same way we dowith CAT31 content and this is most time consuming process.Fare and Tax difference CollectionFor example: The original ticket was issued for DOH-MAN-DOH for CLRRFEX1Fare basis and passenger wish to upgrade in F-Class and re-routing fromLHR-DOH instead of MAN-DOHPNR display for original issued e-ticketPage 81 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerSteps for reissue with ATCUser GuideIt’s recommended to check the penalties rules (If Airline hasn’t filed CAT 31content) before initiates the ATC transactions to recalculate the Fare difference,taxes and penalties, if anyDisplay the original issued e-ticket record, enter: TWD/L6System Response:Display the Past date Fare quote, enter:FQD DOHMAN/AQR/CC/D17FEB/R, 16FEB12Where:FQDFare Quote Transaction codeDOHMAN Origin – Destination Three letter code/A Slash, Airline IndicatorQRValidating Carrier/C Slash, Booking class indicatorCBooking class/D Slash, Date indicator17FEBStart date of Travel/R,Slash, Request indicator, and Comma16FEB12 Date of original issued document with yearPage 82 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSystem Response:Display the Penalty fare rule, enter: FQN2*PEAs per Penalties Fare rule, it is possible to REISSUE any time without penalties.Page 83 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideTo Check the Voluntary Changes (VC) fare rule, enter: FQN2*VCSystem ResponseIf Airline hasn’t filed CAT 31 content, the Voluntary Changes ‘’VC’’ will notappears and display the list of categories associated to Fare Basis.Update the required Itinerary and Save the changes in the PNRSystem Response:Page 84 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideAmadeus Ticket Changer confirmed pricing transaction to recalculate, enter:FXQAs per system response, it is necessary to make the reissue, the ticket price haschanged, the passenger must Additional Fare QAR3270.00 and automaticallycreates the TST mask with FO line for reissue.Save the Changes, enter: RFA;ERPage 85 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideTo display TST Mask, enter: TQTUpdate the Existing TST:Delete the old Form of Payment, enter: XE12Update old Form of payment and New Form of payment, enter:FPO/CASH+/CASH/QAR3270.00/P1/S2,4Update Validating Carrier, enter: FVQRSave the changes, enter: RFA;ERSystem ResponsePage 86 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideDisplay original Issued e-ticket record, enter: TWD/L7To Issue/print the document, enter: TTP/P1/S2,4/RTPNR display after reissue e-ticket:Page 87 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuidePenalty as Tax difference CollectionFor example: The original ticket was issued for LON-DOH-LON for HLRTGBFare basis and passenger wish to change the return journey.PNR display for original issued e-ticket:Page 88 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerSteps for reissue with ATCUser GuideIt’s recommended to check the penalties rules before initiates the ATCtransactions to recalculate the Fare difference, taxes and penalties, if anyDisplay the original issued e-ticket record, enter: TWD/L6System Response:Display the Past date Fare quote, enter:FQD LONDOH/AQR/CH/D02APR/R, 27FEB12Where:FQDFare Quote Transaction codeLONDOH Origin – Destination Three letter code/A Slash, Airline IndicatorQRValidating Carrier/C Slash, Booking class indicatorKBooking class/D Slash, Date indicator02APRStart date of Travel/R,Slash, Request indicator, and Comma27FEB12 Date of original issued document with yearSystem Response:Page 89 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideDisplay the Penalty fare rule, enter: FQN1*PEPage 90 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideAs per Penalties Fare rule, it is possible to REISSUE with penalties amountGBP75.00 (QAR440.00).Page 91 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerTo Check the Voluntary Changes (VC) fare rule, enter: FQN1*VCSystem ResponseUser GuideIf Airline hasn’t filed CAT 31 content, the Voluntary Changes ‘’VC’’ will notappears and display the list of categories associated to Fare Basis.Update the required Itinerary and Save the changes in the PNR:System Response:Page 92 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideAmadeus Ticket Changer confirmed pricing transaction to recalculate, enter:FXQAs per ATC re-pricing transaction response, it is possible to REISSUE withpenalty amount QAR440.00 and automatically creates TST MASK for PenaltyAmount QAR440.00XP as tax with ‘’FO’’ element for re-issue.**Note**:The process to include the Penalty Charges in the form of tax withrespective Code is not supported by all airlines. If any airline does notfollow this Process; Penalties will not be automated included in TST.Please contact Validating carrier for Penalties code or Airline Policies tocollect charges on Ticket.Page 93 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSave the Changes, enter: RFA;ERSystem Response:To display TST Mask, enter: TQTPage 94 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideUpdate the Existing TSTDelete the Existing Form of Payment, enter: XE11Update old Form of payment and New Form of payment, enter:FPO/CASH+/CASH/QAR440.00/P1/S2,3Delete Existing validating Carrier, If any, enter: XE12Update Validating Carrier, enter: FVQRSave the changes, enter: RFA;ERSystem ResponseDisplay original Issued e-ticket record, enter: TWD/L6Page 95 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideTo Issue/print the document, enter: TTP/P1/S2,3/RTPNR display after reissue e-ticketDisplay new Issued e-ticket record, enter: TWD/L6Page 96 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideSYSTEM WARNING MESSAGESThe following warning messages may appear during using ATC transactions:When airline doesn’t provide the specific Voluntary Changes ‘’VC’’ data inEncode format under CAT31, Amadeus Can’t guarantee the calculations onbehalf of the Airline.This comment appears when using the FXO and shows that segments of thesystem rebooked to another class, corresponding to the BEST PRICE (theasterisk next to booking classes shows, which Cites were rebooked).This comment appears when you use commands or FXE, FXF indicating the lastdate of ticketing and override.Page 97 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideThese comments appear in the ATC pricing recalculation, if the calculation of thefare, or taxes in original issued TST was made manually, or modified inautomated TST).This comment appears when you use commands FXO or FXE and shows that there-booking is not required (Booked classes will meet the lowest possible cost).This comment appears when using FXE and found a lower fare calculation; it isnecessary use the FXO or rebooks segments (the asterisk shows next to thebooking classes, which are must rebook)ERROR MESSAGESThe following error messages may appear during using ATC transactions:These messages appear if the office did not configured to use ATCThis message is displayed if the reissued ticket can not be opened (try to displaye-ticket record ‘’ TWD’’)This message is displayed if the office did not configured to use VMCOPage 98 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideThis message appears if:1- the wrong ticket number2- Second Ticket number for conjunct Ticket (instead of first).This message is displayed if the Fare Calculation in reissued ticket incorrectlyenteredThis message appears if ATC transaction as links to tickets with different routes(flights / dates / classes), for example, if each passenger have associatedseveral tickets for different segments.This message appears when you try to recalculate the route to open flightsegment, which is impossibleThis message appears when referring to the same passenger (e.g., with theoption / P and options / T)This message is displayed if the booking of flights has already been used(use / S to specify the segments).This message is displayed if not found ATC pricing recalculation.This message appears when an incorrect reference to the passengers.Page 99 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideThis message is displayed if there was a technical problem with the Amadeusserver, retry the command later.This message appears if the ATC pricing calculation of more than 9 passengers(including infants).This message appears when trying to second re-issue for partially used ticket.This message is displayed if the recalculation is necessary to perform delete theold TST mask.This message appears when using command Best Pricing (FXO or FXE) referringnot to all passengers in the PNR.This message appears if there are no Ticket numbers (FA or FHE element) foreach passenger in PNR (need to specify which tickets will be reissued with theoption / T).This message is displayed if the penalties fare rules of the fare restrictingre-issue.Page 100 of 101Amadeus Qatar W.L.L

Amadeus Ticket ChangerUser GuideThis message is displayed if the reissued tickets have been issued in differentdates (do recalculate separately for each ticket).This message is displayed if the airline does not support the ATC or VoluntaryChanges (VC) fare rule not listed.Page 101 of 101Amadeus Qatar W.L.L