Amadeus Offers User Guide - Amadeus Qatar

ContentsIntroduction ................................................................................................................................ 6Features ................................................................................................................................. 6Benefits .................................................................................................................................. 6Conditions to Create an Offer .................................................................................................... 7Offers Expiry .............................................................................................................................. 7Single offer expiry .................................................................................................................. 7Offers PNR purge date ........................................................................................................... 7Create an Air Offer ..................................................................................................................... 8Name Element ....................................................................................................................... 8Contact Information ................................................................................................................ 8Ticketing Element ................................................................................................................... 8Availability Display ................................................................................................................. 9Sell Air Segment .................................................................................................................... 9Availability Display ................................................................................................................. 9Sell Air Segment .................................................................................................................. 10Informative Pricing ............................................................................................................... 10Creation an Offer .................................................................................................................. 11Mark-up ................................................................................................................................ 11Redisplay PNR ................................................................................................................. 11Informative Pricing ............................................................................................................... 12Save offers ........................................................................................................................... 13Retrieve offers ...................................................................................................................... 13Display Offer Price Details ....................................................................................................... 14Cancelling Offer ....................................................................................................................... 16Send Offer Notice .................................................................................................................... 17Conditions to Send Offer Notice ........................................................................................... 17Options to Send Offer Notice ............................................................................................... 17APE field in the PNR ........................................................................................................ 17APE field not in the PNR .................................................................................................. 17Default Layout for Offer Notice ................................................................................................ 18Verify Offers ............................................................................................................................. 19Confirming Offer in to Booking ................................................................................................. 20Create a Hotel Offer ................................................................................................................. 23Page 2Amadeus Qatar W.L.L

Conditions to Create an OfferOffers can be created under the following conditions.‣ User must have the right to access the PNR‣ PNR must be active (If all the booked air segments of a PNR are flown, nooffer can be added)‣ Offer must be compatible with segment status code. For Air Offers, supportedsegments are: Confirmed, staff, HN and NN. Offer creation on passive statuscode is not possible.‣ Offer must be compatible with segment type (segment type must not be open,ARNK, informational, service, ghost, passive or negotiated)‣ Offer is not created if number of air segments is greater than the numberauthorized (12 per offer)‣ Priced segment(s) must be in the PNR before offer creation in cryptic mode‣ Segment used to create offers must not be ticketed‣ Offers can only be created on Air and Hotel contentOffers ExpiryOffers expire after certain duration.Single offer expiryAn offer is considered as expired when:‣ Either 30 days have passed since its creation‣ Or the first offer element is past-datedOffers PNR purge dateIn case a PNR has been created with Offers (not with an itinerary) and has neverbeen committed (saved with end of transaction) with an itinerary, it is purged fromcentral system only after all these dates:‣ At least, PNR’s creation date +4 days‣ At least, All Offers in the PNR expiry dates‣ At least, for a retrieved PNR, PNR’s initial expiry dateNote: After PNR purge, Offers cannot be accessed anymorePage 7Amadeus Qatar W.L.L

Create an Air OfferFollowing are steps to create an Air OfferName ElementTo add Name / Names element in the PNR, Entry: NM1WATSON/JOHN MRSystem Response:Contact InformationTo add Contact Information in the PNRTo add Telephone Contact, Entry: AP DOH 44483888To add E-mail, Entry: APE-helpdek.qat@amadeus.comSystem Response:Ticketing ElementTo add Ticketing element in the PNR, Entry: TK OK –or- TKTL10AUGSystem Response:Page 8Amadeus Qatar W.L.L

Availability DisplayTo check availability for the segments you would like to set as offerEntry: AN14AUGDOHKHI/AQRSystem ResponseSell Air SegmentTo sell the seat for required booking class, Entry: SS1D1System ResponseRepeats Availability & Sell transaction for required itinerary youwould like to set as offerAvailability DisplayEntry: AN19AUGKHIDOH/AQRSystem ResponsePage 9Amadeus Qatar W.L.L

Sell Air SegmentEntry: SS1D1System ResponseInformative PricingPrice the itinerary as required segments in the PNR without creating TST.Entry: FXX -or- FXX/S2-3System ResponsePage 10Amadeus Qatar W.L.L

Creation an OfferTo create offer for displayed price, Entry: OFS (Default Air Content) –or- OFS/A (AirContent)System ResponseMark-upIf you would like to add Mark-up (Optional)Entry: OFS/MK-350 (Default Air Content) -or- OFS/A/MK-350 (Air Content)System response:Redisplay PNROnce offer has attached in the PNR, re-display PNR for further action, Entry: RTSystem ResponseThe ‘’OFR’’ tag has attached in the header of the PNRYou can repeats above steps to create another offer in the PNRas requiredPage 11Amadeus Qatar W.L.L

Informative PricingPrice the itinerary as required segments in the PNR without creating TST.Entry: FXX -or- FXX/S2-5System ResponseTo create offer for displayed informative pricing,Entry: OFS/MK-350 – or - OFS/A/MK-350System ResponsePage 12Amadeus Qatar W.L.L

Save offersOnce required offers created in the PNR, save the changes, Entry: RFA; ERSystem ResponseRetrieve offersTo retrieve the attached offers in the PNR, Entry: RTOFSystem response:Page 13Amadeus Qatar W.L.L

Display Offer Price DetailsWhen the offer has been successfully priced and is linked to a quotation record, youcan display the offer price details.To display an offer price record, enter for example: TQQ/O2EntryTQQTransaction Code/O Slash, Offer Identifier2 Offer ReferenceDescriptionSystem ResponseIf an offer contains multiple price records, then a price record index isdisplayed.For examplePage 14Amadeus Qatar W.L.L

To display an offer price record, enter for example: TQQ/O1System ResponseTo display a price record from a price record index, enter for example: TQQ/O1/Q2System ResponsePage 15Amadeus Qatar W.L.L

Cancelling OfferYou can cancel an offer regardless of its status.When you cancel offers, they are removed from the offer section of the PNRFor ExampleTo cancel an offer, enter for example: XE2 –or- XE1-2 –or- XE1, 2System ResponsePage 16Amadeus Qatar W.L.L

Send Offer NoticeYou can send selected Offers in a notice to a specific e-mail address.No modification is ongoing on neither the PNR nor the Offers during this operation.Offer notice comes as a complement to the Itinerary document: no booked segmentsare reflected in the notice Offer notice may contain both Hotel and Air Offers, as wellas Fare Notes Summary for Air Offers.Conditions to Send Offer NoticeFollowing are the conditions to send offer notice.‣ PNR must have been committed once. You must end transaction PNR beforesending Offer notice, and also each time you add remarks in the PNR.‣ It is not possible to display Offers notice before sending: you can instead forexample send it to an intermediary mailbox before sending it to customer.‣ Your office must be authorized to send OffersOptions to Send Offer NoticeFollowing are the options to send Offer notice.APE field in the PNRIf there is already APE field in the PNR, you can do the following commands.To send details of all offers to the email address in the APE field, enter: OFNTo send specific offers to customer, enter: OFN/O2, 4To send a specific Offer for a specific segment: OFN/O1*S2-3To create several proposals: OFN/O1*S2/O2*S4/O3*S5APE field not in the PNRTo send details of all offers to the email address, enter:OFN-EML-HELPDESK.QAT@AMADEUS.COMTo send specific offers to customer, enter:OFN-EML-HELPDESK.QAT@AMADEUS.COM/O2, 4To send a specific Offer for a specific segment:OFN-EML-HELPDESK.QAT@AMADEUS.COM/O1*S2-3To create several proposals:OFN-EML-HELPDESK.QAT@AMADEUS.COM/O1*S2/O2*S4/O3*S5System ResponsePage 17Amadeus Qatar W.L.L

Default Layout for Offer NoticeThe traveler will received HTML and PDF formats for offersPage 18Amadeus Qatar W.L.L

Verify OffersYou can optionally verify that an offer's booking class is still available and that thefare remains the same as when the offer was created.For example:‣ You want to email the offers to the customer, but you created the offer sometime ago.‣ The customer wants to check that the offer price is still validYou verify offers one at a time.To verify an offer, display the offers, enter: RTOFSystem ResponseTo verifying offer 1, enter: OFV1System ResponsePage 19Amadeus Qatar W.L.L

Confirming Offer in to BookingWhen the customer has chosen the required offer, you can confirm the offer.Note: You can only confirm active offers.Confirming an offer generates a booking from the segments in the offer. As part ofthe confirmation, the system verifies that the offer is still available and reprices ifnecessary.The segments are sold and are added in the face of the PNR as a confirmedbooking.You confirm offers one at a time.To confirm an offer, display the offers in the PNRFor exampleTo confirming offer 1 in the PNR, enter: OFK1System ResponsePage 20Amadeus Qatar W.L.L

To re-display the PNR, enter: RTSystem ResponseSave the changes, enter: RFA; ERSystem ResponsePage 21Amadeus Qatar W.L.L

You can cancel unwanted offers from the PNRDisplay attached offers in the PNR, enter: RTOFSystem ResponseTo cancel Offer 2, enter: XE2System responseSave the changes in PNR, enter: RFA; ERSystem responsePage 22Amadeus Qatar W.L.L

Create a Hotel OfferFollowing are steps to create a Hotel OfferName ElementTo add Name / Names element in the PNR, Entry: NM1WATSON/JOHN MRSystem Response:Contact InformationTo add Contact Information in the PNR:To add Telephone Contact, Entry: AP DOH 44483888To add E-mail, Entry: APE-helpdek.qat@amadeus.comSystem Response:Ticketing ElementTo add Ticketing element in the PNR, Entry: TK OK –or- TKTL10AUGSystem Response:Page 23Amadeus Qatar W.L.L

Hotel Availability DisplayCheck hotel availability for the segments you would like to set as offerEntry: HADXB14AUG-18AUG/HN-HILTONSystem ResponseHotel Availability and RatesTo display Hotel Availability and rates display for Line 2 from the list, Entry: HA2System ResponsePage 24Amadeus Qatar W.L.L

Creation a Hotel OfferTo create a Hotel offer for second rate from display, enter: OFS/H2System ResponseHotel DetailsTo select the offer of which you want to get details for offer 1, enter: RDP1System ResponsePage 25Amadeus Qatar W.L.L

Redisplay PNROnce offer has attached in the PNR, re-display PNR for further action, Entry: RTSystem ResponseThe ‘’OFR’’ tag has attached in the header of the PNRSave OfferTo save the offer in the PNR, enter: RFA; ERSystem ResponsePage 26Amadeus Qatar W.L.L

Examples for Amadeus OffersFollowing are the examples for Amadeus OffersMulti Passengers in the PNRFollowing are the steps to create Amadeus Offers for multi passengers in PNRName ElementTo add the Passenger Names:Entry: NM2SMITH/JOHN MR/JOANNA MRS (INF/MICHAEL/11JUN11)System ResponseContact ElementTo add contact details:To add Telephone Contact, Entry: AP DOH 444838888To add E-Mail, Entry: APE-HELPDESK.QAT@AMADEUS.COMSystem ResponseTicketing ElementTo add ticketing element, Entry: TKOKSystem ResponsePage 27Amadeus Qatar W.L.L

Availability DisplayTo check availability for the segments you would like to set as offerEntry: AN14JUNDOHLHR/AQR*30JUNSystem ResponseSell Air SegmentsTo sell the seat for required booking class, Entry: SS2K2*13System ResponsePage 28Amadeus Qatar W.L.L

Informative PricingPrice the itinerary as required segments in the PNR without creating TST, entry: FXXSystem ResponseCreate OfferTo create offer for displayed price, enter: OFSSystem ResponsePage 29Amadeus Qatar W.L.L

Availability DisplayTo check availability for the segments you would like to set as offerEntry: AN14JUNDOHLHR/AEK*30JUNSystem ResponseSell Air SegmentsTo sell the seat for required booking class, enter: SS2B1*11System ResponsePage 30Amadeus Qatar W.L.L

Informative PricePrice the itinerary as required segments in the PNR without creating TST, enter: FXXSystem ResponseCreate OfferTo create offer for displayed price, enter: OFSSystem ResponseSave offersTo save the offers in the PNR, enter: RFA; ERSystem ResponsePage 31Amadeus Qatar W.L.L

Create offers with Best Buy ToolFollowing are the steps to create offer with Best BuyName ElementTo add the Passenger Name, Entry: NM1SMITH/JOHN MRSystem ResponseContact ElementTo add contact details:To add Telephone Contact, Entry: AP DOH 444838888To add E-mail, Entry: APE-HELPDESK.QAT@AMADEUS.COMSystem ResponseTicketing ElementTo add ticketing element, Entry: TKOKSystem ResponsePage 32Amadeus Qatar W.L.L

Sell Air SegmentsBlind sell as required itineraryBest Buy Price ToolTo find best available fare for booked carrier without creating TST, enter: FXRSystem ResponsePage 33Amadeus Qatar W.L.L

Retrieve Booked ItineraryTo display booked itinerary, enter: RTSystem ResponseInformative PricePrice the itinerary as required segments in the PNR without creating TST, enter: FXXSystem ResponsePage 34Amadeus Qatar W.L.L

Create OfferTo create offer for displayed price, enter: OFSSystem responseSave offersTo save the offers in the PNR, enter: RFA; ERSystem responsePage 35Amadeus Qatar W.L.L

Create Offers with Master Pricer Expert ToolFollowing are steps to create offers with Master Pricer Expert tool.Name ElementTo Add the Passenger Name, Entry: NM1SMITH/JOHN MRSystem ResponseContact ElementAdd contact details:To add Telephone Contact, Entry: AP DOH 444838888To add E-mail, Entry: APE-HELPDESK.QAT@AMADEUS.COMSystem ResponseTicketing ElementTo add ticketing element, enter: TKOKSystem ResponsePage 36Amadeus Qatar W.L.L

Master Pricer Expert TransactionSearch for travel recommendations for June, 14 from Doha (DOH) to London (LHR)and return on Jun, 30 from London (LHR) to Doha (DOH)Entry: FXD DOH/D15JUNLHR/D30JUNDOHSystem ResponseSelect RecommendationTo select recommendation from the displayed list, enter: OFS/A1System ResponsePage 37Amadeus Qatar W.L.L

You can choose another recommendation from the previous displayed list,Entry: OFS/A2System ResponseSave offersTo save the offers in the PNR, enter: RFA; ERSystem ResponsePage 38Amadeus Qatar W.L.L

Create Offer for Air and HotelFollowing are the steps to create offers for Air and HotelName ElementTo add the Passenger Name, Entry: NM1SMITH/JOHN MRSystem ResponseContact ElementAdd contact detailsTo add Telephone Contact, Entry: AP DOH 444838888To add e-mail, Entry: APE-HELPDESK.QAT@AMADEUS.COMSystem ResponseTicketing ElementTo add ticketing element, Entry: TKOKSystem ResponsePage 39Amadeus Qatar W.L.L

Availability DisplayTo check availability for the segments you would like to set as offerEntry: AN15JUNDOHLHR/AQR*30JUNSystem ResponseSell Air SegmentsTo sell the seat for required booking class, entry: SS1Q*13System ResponsePage 40Amadeus Qatar W.L.L

Informative PricingPrice the itinerary as required segments in the PNR without creating TST, entry: FXXSystem ResponseCreate OfferTo create Air offer for displayed price, entry: OFS/ASystem ResponsePage 41Amadeus Qatar W.L.L

Hotel Availability DisplayTo check Hotel availability you would like to set as offer,Entry: HALON15JUN-30JUN/AR-DSystem responseHotel Availability and RatesTo display Hotel rates and availability for Hotel on Line 4 from display, entry: HA4System ResponsePage 42Amadeus Qatar W.L.L

Create OfferTo create Hotel offer for displayed hotel rate 1, enter: OFS/H1System ResponseHotel Offer DetailsTo display the Hotel Offer details, enter: RDP2System ResponsePage 43Amadeus Qatar W.L.L

Save offersTo save the offers in the PNR, enter: RFA; ERSystem ResponsePage 44Amadeus Qatar W.L.L