Pedestrians' big debut in traffic simulation - PTV America

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Mobility / Scania Assistance PTV Helps Scania Assistance Keep Its Promise to Customers Via Scania Assistance, a driver experiencing problems can always get assistance – from repairs on the spot, towing service, jump-starting service, replacement vehicle, hotel accommodations and emergency services to payment procedures – anywhere in Europe. Around 400,000 Scania vehicles are in service in Europe. Scania has 16 assistance centres worldwide, 10 of which are in Europe. The assistance staff responds to and processes incoming calls. Scania Assistance has chosen the PTV product map&guide call center for their European assistance centres to be able to help drivers in distress. Time is money When a commercial vehicle comes to a standstill a considerable amount of money is at stake. Scania estimates that every hour lost costs more than 100 Euro. Jan Björklund, Manager of Scania Assistance, says: “It is of vital importance that the call center system enables the assistance staff to locate the driver and search for the right breakdown service in the shortest time possible. Moreover, the assistance staff needs to provide the fastest route and highly accurate driving directions for the service van. This is why we chose map&guide call center.” Searching the next, but also the right workshop In case of a breakdown, the driver calls the assistance centre in his home country to get help. By using map&guide call center, and based on information from the driver, the local assistance centre can immediately locate the vehicle. Then a search for the right breakdown service provider is carried out. map&guide call center allows the agents to search for the nearest garage, based on direct distance or on road distance. Agents can also include other search filters to quickly find the appropriate breakdown service provider, like driving time, allocated area or priority. With map&guide call center, the agent can then calculate the route and provide the service provider with accurate driving directions. Integrated system Scania’s call centre agents provide immediate roadside assistance. Fast service and short standstill periods help to save money. In 2000, Scania Assistance decided to standardise its support systems in Europe, and therefore was in need of a software solution that would meet the requirements of the entire European organisation. Scania found what it was looking for in map&guide call center: a system covering the entirety of Europe, including high quality maps, sophisticated yet user- friendly searching and routing tools and, last but not least, a cost-effective concept ready to install. map&guide call center is operating round the clock at the assistance centers, encompassing about 120 users. Scania has also integrated existing workshop information provided by a parallel case handling application with map&guide. Jan Björklund says: “map&guide call center has contributed to the vast improvements that we see in faster service and shorter standstill periods. The system also helps us to keep our promise to the customer – to provide the best and promptest service possible.” Customer: Scania Assistance Challenge: Geographic call center software for 10 assistance centres in Europe Solution: PTV CallCenter Solutions (map&guide call center) MOBILITY – BEST PRACTICE Roadside assistance, as quickly as possible, throughout the whole of Europe Your contact: Bernhard Scherer Bernhard.Scherer@ptv.de www.ptvag.com COMPASS INTERNATIONAL 01/2008 20
Logistics / PTV AG SPIN-ALP evaluates the potential of shifting freight transport from road to rail Intermodal Freight Transport across the Alps with SPIN-ALP The SPIN-ALP research project (Scanning the Potential of Intermodal Transport on Alpine Corridors) started on December 1, 2007. PTV is in charge of the German project team. The programme‘s aim is to encourage transalpine freight traffic to be shifted from road to rail. PTV is developing an innovative software tool which will allow shippers and transport service providers to analyse and plan the use of intermodal transport solutions. 24 per cent of freight moving across the Alps in Austria goes by rail, compared to 64 per cent in Switzerland. The project‘s aim is to help logistics companies to seize the full potential of shifting freight transport from road to rail. It is essential to include intermodal options in the planning process at an early stage so that cargo is moved off the roads onto rail before they pass the Austrian or Swiss borders. The SPIN-ALP consortium consists of transportation experts from Germany, Austria and Switzerland. They analyse and enhance specific processes and methods for intermodal transport planning in the Alpine region. SPIN-ALP is a provider-independent model designed to help shippers and transport service providers to analyse and optimise their transport networks by using intermodal transport solutions, if possible. PTV is developing a software designed to support Trans-Alpine freight transport. This technical innovation helps freight operators to analyse and plan the use of intermodal transport options. A robust, modular development platform has been chosen to provide future customers with a flexible, low-cost solution. The comprehensive approach allows logistics companies to handle all transport network analysis and planning processes using one system. This includes exploring the potential of shifting freight from road to rail, provider-independent screening of services – from general to detailed planning – and implementation support. SPIN-ALP provides software, consulting and process planning services, and thus assists logistics companies in analysing, planning and visualising intermodal transport chains. About SPIN-ALP The SPIN-ALP project is funded by Era-Net Transport in coo- peration with Germany‘s Federal Ministry of Economics and Technology (BMWi) and the Federal Ministry of Transport, Innovation and Technology (BMViT). The project started on December 1, 2007 and is scheduled to be completed by May 2009. PTV, the transportation experts, is in charge of the German project team. The Fraunhofer Center for Applied Research on Technologies for the Logistics Service Industries (ATL) from Nuremberg/Germany, ECONSULT Betriebs- beratungsges.m.b.H and ZTL Schulungs- und Beratungs GmbH, both from Vienna/Austria, Rapp Trans AG, Zurich/ Switzerland, and the Swiss Federal Institute of Technology from Zurich are also members of the SPIN-ALP consortium. LOGISTICS – NEWS Moving more cargo off the roads onto rail in the Alpine region Your contact: Marcel Huschebeck marcel.huschebeck@ptv.de www.ptvag.com COMPASS INTERNATIONAL 01/2008 21
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Page 3 and 4: Editorial “Focus on people!“ De
Page 5 and 6: People influence traffic in many di
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Page 9 and 10: Traffic / PTV AG Committed to Impro
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Page 13 and 14: managed to ensure effective public
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Page 17 and 18: PTV technology evaluates the route
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Pedestrians' big debut in traffic simulation - PTV America

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