For Your ReferenceConsulting-SpeakTo help prepare you for both your interviews and a possible career in the field,we’ve asked our <strong>insider</strong>s to give us the most up-to-date consulting jargon.Beware: Unauthorized use of these terms has been known to seriously offendevery known species of consultant.2x2. Pronounced “two by two,” this is a favorite consulting tool used to analyzea number of items along two dimensions. It’s basically a graph with X and Yaxes that cross in the middle, creating four different sectors. Don’t be surprisedif you’re asked to produce one of these during your interview.Benchmark. Here’s another standard-issue item from the consulting toolbox.Benchmarks are levels of performance or output against which you can evaluatethe performance of something else. A benchmark study is an analysis of theperformance of a number of companies along specified dimensions. Forexample, a software firm might hire a consulting firm to do a benchmark studyon how much other firms are spending on customer service.BHAG. Big Hairy Audacious Goal. This buzzword comes from the book Built toLast (see next entry).Built to Last. A book written by James C. Collins and Jerry I. Porras, in whichthey destroy the myth that the core product is more important than the visionthe company espouses. The term now enjoys widespread usage as describing acompany with a strong culture based on a core ideology or identity. Moreloosely, it refers to those firms that want to be around for many decades orcenturies, not just a few years.74
Business design. Here’s a consultant’s definition: “For a company, it’s not aboutgrowing your top line, it’s about growing your bottom line.” (The bottom line isprofit. The top line is sales.) “Business design is about what you do, how yougear up the troops. It has everything to do with whom you hire and what theydo. It’s your channel, your product, how you execute your offering.”For Your ReferenceCase interview. In a case interview, your interviewer will give you a set of factsand ask you a question to analyze how you structure a problem, think it through,and ultimately come up with a solution. Case questions can be numerical, as in,“How many dimes are currently in circulation?,” or business-related, as in,“Suppose a client asked you to figure out why his business is experiencing anunusual decline in sales and a severe cash flow problem.” They could also just bewacky, such as, “If Dannon, Yoplait, and Colombo yogurts came to life, whatkind of people would they be?”Change management. Here’s a $5 buzzword that sounds like it’s making thingsclear, when really it’s just muddying up an already fuzzy concept. Most firmsuse this term to refer to a specific type of consulting work dedicated to suchthings as helping a company restructure its organization and cope with thehuman problems that accompany such an effort.Convergence. Consulting services in telecommunications (cable, wireless, wireline,and Internet), computers, and media—or “converging” industries. The thinking isthat the Internet, the telephone, the TV, the PDA, and the PC will someday allbecome one.Core competencies. Things a company does best.Customer relationship management (CRM). Communication technology thathelps companies manage customer information.75
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Insider GuideBooz Allen Hamilton200
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At a Glance“We look for good stru
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At a Glance Compensation, 2003-04Un
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OverviewThe FirmFounded in 1914 by
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The Firmstructure to meet specific
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Competitive StrategyThe FirmBooz Al
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Industry PositionThe FirmIn Consult
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A Quick History LessonThe FirmBooz
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The FirmIn 2001, Booz Allen was aff
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functional project teams. “That w
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at one engagement. At another, I ha
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The FirmLucent TechnologiesMetropol
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