Corporate Responsibility Report 2008 - Mitie

Workplace2007/08 measurementsAs a people business, we treat every one of the 49,000+ people who work for us with respect.We’re passionate about helping our people reach their full potential, because the moresuccessful they are, the more successful we are. We ensure they have the skills, training andsupport they need to excel, as well as a fair, equal and responsible environment to work in.Workplace targets 2007/08How we performedLevelTo continue to strive to be recognised asan employer of choice.Our employees will be encouraged to develop totheir full potential with the provision of a comprehensiverange of Institute of Leadership and Management(ILM) courses provided by our six Centres of VocationalExcellence (COVE) college partners.We will develop and expand our ‘Skills for Life’programme, raising literacy and numeracy skillsin our workforce with BiTC/KPMG.CR awareness will feature as an integral part of the newemployee induction programme. Ten induction eventswill take place between April 2007 and March 2008.We will increase the level of diversity in the workplace.From April 2007 we will be publicly reporting on diversityissues including gender and ethnicity annually.Our strong growth and track record continues to providea great platform for employment, as does the reflectionof our CR credentials through inclusion in the Sunday TimesTop 100 Companies that Count list in 2007 and 2008. Wecontinue to offer our people entrance into our Save AsYou Earn Scheme (SAYE), as well as providing careerdevelopment, mentoring and Institute of Leadership andManagement (ILM) professional development courses.In addition, we attained the British Quality Foundation’s‘Committed to Excellence’ validation.In 2007 we appointed a new Training Manager todevelop our training strategy. It’s their role to ensure ourpeople are supported by the programmes, policies andprocedures we have in place to help them reach theirfull potential. ILM courses at six COVE venues are offeredto our people as well as support to attain highereducation and professional qualifications.Liaison with BiTC/KPMG was maintained and in 2007 MITIEsigned the UK government’s Skills Pledge. Our literacy andnumeracy courses for employees will commence in 2008.Information on our approach to CR forms part of ourinduction programme. Our CR Manager presented atevery induction throughout the year.MITIE appointed an Equality and Diversity Manager inAugust 2007. We undertook an external review of ourapproach to diversity during the year and will buildimprovements into our procedures and trainingas appropriate.Diversity related issues were first reported in our 2007CR Report and will continue to be reported annually.CR Index 2007 – workplace managementWe’re delighted with our performance in the workplace management sectionof the BiTC framework. We scored the maximum 100% and we equalled oroutperformed our sector peers and other sector participants in all four areas.We’ll endeavour to maintain this exemplary standard throughout 2008/09.AchievedOngoingNot achieved100%96%93%100%92%87%100%100%99%100%89%90%MITIESupport Services SectorObjectives(Q36)Targets(Q37)Employeeprogramme(Q38)Monitoring(Q39)All Sector IndexSource: BiTC 2008 CRIndex Feedback Report.24 MITIE CR Report 2008