Corporate Responsibility Report 2008 - Mitie

Marketplace2007/08 measurementsWe are active advocates for responsible and ethical business practice. We demand thehighest standards of social, ethical and environmental performance from our partners.MITIE has a Sustainable Procurement Forum and Supplier Improvement Programme thatwe operate with our key suppliers.Marketplace targets 2007/08We will continue to develop mutually beneficial tradingrelationships with our clients and supply chain partners,sharing good practice.We will continue to work with our significant suppliersin improving their social, ethical and environmentalperformance.We will reduce our food miles by 10% over thenext 12 months.In 2007 we will publish an Ethical Business Practice policy,based upon the tenets of the Ethical Trading Initiative‘Base Code’ and UN Global Compact principles.We will continue to develop skills and provideemployment opportunities with our clients via MITIE’sReal Apprentice and graduate programmes.We will continue our involvement and support forthe Business Services Association (BSA), participatingin meetings and contributing expertise.How we performedWe have enjoyed enhanced trading relationships asa result of undertaking collaborative volunteeringprojects, and CR knowledge transfer with some ofour clients and suppliers.MITIE’s Sustainable Procurement Forum produceda CR Supplier Questionnaire in 2007 and has sinceundertaken CR reviews with 18 significant suppliers.64,000 food miles have been avoided because we’veincreased local food sourcing, and introduced reducedfrequency, multi-drop co-ordinated deliveries with ouringredient suppliers.In July 2007, we published our Ethical BusinessPractice policy.We have successfully run five Real Apprentice Schemessince 2005, attaining very high employability rates. Thishas seen 59 people from the scheme subsequently joinMITIE. We have also won several awards and fundingin recognition of our Real Apprentice programme.Our support for the Business Services Associationcontinues as members of their CR Working Group.LevelCR Index 2007 – marketplace managementWe scored the maximum 100% and outperformed all other sector participantsin three out of the five areas in marketplace management, despite the expansionof the section’s criteria. We’ll be focusing on making significant improvements inthe influence over the rules(Q33) and consistent standards and governance (Q34)categories during 2008/09.AchievedOngoingNot achieved63%56%67%100%88%93%100%95%96%100%87%83%77%82%87%MITIESupport Services SectorProductor serviceimpact(Q30)Customers(Q31)Supply chainmanagement(Q32)Influenceover therules(Q33)Consistentstandards andgovernance(Q34)All Sector IndexSource: BiTC 2008 CRIndex Feedback Report.34 MITIE CR Report 2008