Vol 22 - Issue 1 - 2013 - til india

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TIL TALKSPOTLIGHTUrban Shoppers’ DelightCat® Footwear, Apparel and Accessories Launched in IndiaGood news for the fashion aficionados. Cat ® lifestyleproducts are now available in India and the range includesmen’s apparel, women’s apparel, footwear, accessories.The collection is brought in association with TataInternational Wolverine Brands Limited and will providethe Indian consumers with a range of globally-designedCat lifestyle store in Indiaproducts that fits well withthe Indian urban lifestyle.The Cat lifestyle rangeis known for fashion,comfort, durability andembodies rough, readyand rugged style at its verybest. The products will beavailable across monobrandstores, leading departmentstores, footwear specialtystores and online throughpartners like Myntra.The Cat brand values are strongly imbedded in the latestCat lifestyle collection, reflecting authentic, tough,dedicated, bold and dynamic fashion. The launch collectionis inspired by the unique theme, “Forged by Work, Drivenby Life” and is every style conscious, modern, urbanshopper’s delight.Power For CricketCat DG sets at Ranchi’s International Cricket StadiumTIPL recieved a prestigious order for supply, installationand commissioning of two Cat DG sets – 725 kVA at thenewly built Ranchi International Cricket Stadium. Theorder was bagged against strong competition from otherDG set manufacturers and rental service providers.The choice of Cat DG sets backed up by TIPL productsupport was to ensure the reliable performance of thegensets that will be used to supply power during dayand night cricket matches in the stadium.The PSS product support team carried out theinstallation ensuring the DG sets were commissionedand put into operation to deliver quality power. Theirefficient support kept the stadium lights on withoutglitches during the day and night match between Indiaand England following the inauguration of the stadium.Cat DG sets at the Ranchi International Cricket Stadium16OUR NEWS VIEWS & EVENTS
TIL TALKTowards Better Customer ExperienceCustomer Engagement Program on Equipment UptimeThe old adage “customer is king” is probably truer todaythan ever before and organizations that connect with theircustomers outperform those that do not.In its continuous pursuit to drive performance by optimizingcustomer relationships, TIL’s Material Handling divisionorganized a day long session at the Kamarhatty plant,on the operation and maintenance best practices of theirHyster Forklift Trucks manufactured by TIL. As a standardpractice in customer engagement – from the time a machineis purchased, TIL’s support team engages with customersand takes them through the detailed processes so thatthe equipment they have purchasedguarantee the highest possible returnon their investment.The program was attended by manycustomers belonging to the usersector. The agenda was exhaustivewith presentations on Hyster Truckvalue propositions. The attendees weregiven a step by step orientation on thecritical areas on machine performance,daily and scheduled maintenance,operations and safety as well as the benefits of usinggenuine spares. Representatives from our major suppliers– Cummins and Wipro also participated and added valueby sharing rich experience in their respective fields ofexpertise.On successful completion, the program accomplishedtwo things. Awareness creation among user groups onthe expected levels of machine productivity and work life.Secondly it once again proved TIL’s commitment as a24 x 7 partner, ready to support customers’ equipmentthroughout their operation cycle.Customer Engagement Program participants at Kamarhatty PlantCSA at Ghorahi Cement-NepalIn the recent past, Tractors Nepal Private Limited (TNPL)a subsidiary of TIL Limited, commissioned 11 no.Cat ® 3516B – 2000 kVA DG sets at Ghorahi Cement Pvt.Ltd. which is a 1800 TPD (Ton per day) cement plant inNepal. To ensure uninterrupted power supply, TNPLsigned a Customer Support Agreement (CSA) and took theresponsibility of operation and maintenance of all DG setsat customer’s factory site.A team of 20 dedicated supervisors, operators and servicetechnicians were deputed at the customer site to take careof all operation, maintenance and repair requirementsof the DG sets. With meticulous planning, schedulingof parts supply and execution of all repair jobs followingCaterpillar guidelines, the cement plant never experiencedany power failure. Recently we completed 7 months of thisCSA with DG set availability over 90%, well exceeding ourcommitment to customer. The customer acknowledged thisexcellent performance, and now other cement plants inNepal have shown interest in similar CSA from TNPL.Cat DG sets at the cement plantSPOTLIGHTOUR NEWS VIEWS & EVENTS 17
Page 2 and 3: TIL TALKMESSAGEDear Reader,Welcome
Page 4 and 5: TIL TALKWhen Losing Sight Means Los
Page 6 and 7: TIL TALKSPECIAL NEWSA Step AheadAn
Page 8 and 9: TIL TALKSPOTLIGHTProviding Better C
Page 10 and 11: TIL TALKSPOTLIGHTSafety & Service E
Page 12 and 13: TIL TALKSPOTLIGHTKnowledge Resource
Page 14 and 15: TIL TALKSPOTLIGHTProof Of PromiseOv
Page 18 and 19: TIL TALKSPOTLIGHTDeploying DG Sets
Page 20 and 21: TIL TALKSNIPPETFamily PicnicTIPL-SE
Page 22 and 23: TIL TALKREVIVE...Take Charge of You
Page 24: © 2013 Caterpillar. All Rights Res

Vol 22 - Issue 1 - 2013 - til india

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