THE SUPPLY SIDE OF THE MARKETRevenue. Annual revenues in 1998 varied between $500,000 and$35 million, with a mean <strong>of</strong> $7.3 million, and a median <strong>of</strong> $5 million.This finding indicates that most distributorships are small businesses.Distributors were <strong>the</strong>n asked to break out <strong>the</strong>ir revenues <strong>for</strong> differentcompressed air products and services. Table 3-1 displays <strong>the</strong> meanvalue, weighted by annual revenue, and maximum value <strong>for</strong> each category.Given <strong>the</strong> large difference between <strong>the</strong> mean and maximumvalues, it is apparent that different shops focus on different areas in <strong>the</strong>compressed air market.Sales <strong>of</strong> compressed air parts and equipment comprise 59% totalrevenue <strong>for</strong> a typical distributor. Servicing equipment represents ano<strong>the</strong>r19%, while all o<strong>the</strong>r services, including design and efficiency services,comprise only 16%. <strong>Efficiency</strong> services, such as leak detection andsystem audits, appear to play a very minor role in overall business,accounting <strong>for</strong> only 4% <strong>of</strong> total revenue. The types <strong>of</strong> services <strong>of</strong>feredunder <strong>the</strong> category “o<strong>the</strong>r compressed air related services” include <strong>the</strong>sale and rental <strong>of</strong> various equipment, such as pumps, blowers, and dryers.None <strong>of</strong> <strong>the</strong> vendors derived more than 40% <strong>of</strong> revenues from serviceso<strong>the</strong>r than equipment sales, parts sales, and equipment service.<strong>Efficiency</strong> Service OfferingsCurrent Status. Table 3-2 displays <strong>the</strong> percent <strong>of</strong> vendors who reported<strong>of</strong>fering particular efficiency services and <strong>the</strong> pricing structure or <strong>for</strong>matunder which <strong>the</strong>y were <strong>of</strong>fered. The 3 choices in <strong>for</strong>mat include: as part<strong>of</strong> a service contract, as part <strong>of</strong> equipment sales, or as a freestandingengineering service. Seventy-eight percent <strong>of</strong> <strong>the</strong> distributors interviewedreported that <strong>the</strong>y deliver system efficiency assessments; 75% <strong>of</strong>fermeasurements <strong>of</strong> system flow and pressure. Surprisingly, over one-half<strong>of</strong> <strong>the</strong> vendors reported that <strong>the</strong>y <strong>of</strong>fer ultrasonic leak detection services,a fairly new technology. Table 3-2 also suggests that distributors frequentlypackage energy efficiency services with more traditional lines <strong>of</strong> business,such as equipment sales and service. It appears that <strong>the</strong> 2 systemefficiency services, efficiency assessment and measurement, and <strong>the</strong><strong>Efficiency</strong> services,such as leak detectionand system auditsaccount <strong>for</strong> only 4%<strong>of</strong> total revenue.TABLE 3-1: Reported Sources <strong>of</strong> Business RevenuesSERVICEPERCENT OF 1998 REVENUESMeanMaximum<strong>Compressed</strong> air equipment sales 37% 75%<strong>Compressed</strong> air parts sales 22% 50%<strong>Compressed</strong> air equipment service 19% 70%<strong>Compressed</strong> air system design 5% 30%<strong>Compressed</strong> air efficiency services 1 4% 16%O<strong>the</strong>r compressed air related services 9% 45%1 <strong>Compressed</strong> air efficiency services were enumerated in <strong>the</strong> assessment <strong>for</strong>m as measurement <strong>of</strong> system flow and pressure, assessment<strong>of</strong> system efficiency, leak management services, ultrasonic leak detection, and analysis <strong>of</strong> end-use reduction opportunities.U.S. DEPARTMENT OF ENERGY33
TABLE 3-2: <strong>Efficiency</strong> <strong>Services</strong> Offered<strong>Compressed</strong> <strong>Air</strong> <strong>Market</strong> <strong>Assessment</strong>SERVICE FORMAT OF SERVICEOffer Equipment Service FreestandingSales Contract EngineeringService<strong>Assessment</strong> <strong>of</strong> system efficiency 78% 50% 31% 46%Measurement <strong>of</strong> system flow and pressure 73% 55% 34% 46%Analysis <strong>of</strong> end-use reduction opportunities 63% 39% 25% 41%Leak management service 60% 26% 40% 39%Ultrasonic leak detection 54% 24% 29% 33%O<strong>the</strong>r 5% 4% 2% 2%TABLE 3-3: Dates When <strong>Efficiency</strong> <strong>Services</strong> Were First OfferedSERVICE YEAR FIRST OFFEREDSince 1995 Since 1990 Total<strong>Assessment</strong> <strong>of</strong> system efficiency 25% 51% 78%Measurement <strong>of</strong> system flow and pressure 26% 49% 73%Analysis <strong>of</strong> end-use reduction opportunities 30% 53% 60%Leak management service 35% 53% 54%Ultrasonic leak detection 32% 51% 63%TABLE 3-4: Frequency <strong>of</strong> <strong>Compressed</strong> <strong>Air</strong> Needs <strong>Assessment</strong>sas Part <strong>of</strong> Equipment Sales Ef<strong>for</strong>tsFrequency <strong>of</strong> <strong>Compressed</strong> <strong>Air</strong> Needs <strong>Assessment</strong>sPercent <strong>of</strong> DistributorsIn all sales situations 10%In most sales situations 29%In some sales situations 47%In only a few sales situations 14%TABLE 3-5: Customer Objections to <strong>Efficiency</strong> Service OffersObjectionsPercentCustomer is skeptical about savings 75%Customer thinks <strong>the</strong> service costs too much 72%Customer believes internal staff already per<strong>for</strong>ms service 45%34U.S. DEPARTMENT OF ENERGYO<strong>the</strong>r 10%