Corrigendum to RFP - National Crime Records Bureau

Crime & Criminals Tracking Network and Systems ProjectHaryana Police1. Point (a),The business hours are 8:30AM to 4:30PM on all working days (Mon-Sat) excluding PublicHolidays or any other Holidays observed by the Haryana Police. The SI however recognizes thefact that the Haryana Police offices will require to work beyond the business hours on need basis.Stands amended asThe business hours are 0700 hrs to 2300 hrs on all working days (Mon-Sat) excluding PublicHolidays or any other Holidays observed by the Haryana Police. The SI however recognizes thefact that the Haryana Police offices will require to work beyond the business hours on need basis.2. Point (c),18X7 shall mean hours between 06:00AM -12.00 midnight on all days of the week.Stands amended as16X6 shall mean hours between 0700 hrs to 2300 hrs on working days3. Section: Post Implementation Phase SLAsService LevelDescriptionMeasurementInfrastructureAvailabilityRTO shall be less than or equal to six (6) hours.Severity of Violation: HighEach instance of non-meeting this service level will be treated as one(1) violation.InfrastructureAvailabilityRPO (zero data loss in case of failure of Primary DC) should be zerominutesSeverity of Violation: HighEach instance of non-meeting this service level will be treated as two(2) violations.Stands amended asService LevelDescriptionMeasurementGovernment of Haryana Corrigendum to RFP for Selection of System Integrator Page 12 of 61