11.07.2015 Views

Corrigendum to RFP - National Crime Records Bureau

Corrigendum to RFP - National Crime Records Bureau

Corrigendum to RFP - National Crime Records Bureau

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<strong>Crime</strong> & Criminals Tracking Network and Systems ProjectHaryana Policesystem space used, which is compared <strong>to</strong> user-defined warning andcritical thresholds.Log Files: Logs should be moni<strong>to</strong>red <strong>to</strong> detect faults in the operatingsystem, the communication subsystem and in applications. The functionshould also analyze the files residing on the host for specified stringpatterns.System Processes: The System Management function should providereal-time collection of data from all system processes. This shouldidentify whether or not an important process has s<strong>to</strong>pped unexpectedly.Critical processes should be au<strong>to</strong>matically restarted using the SystemManagement function.Memory: The System Management function should moni<strong>to</strong>r memoryutilization and available swap space.Event Log: User-defined events in the security, system, and applicationevent logs must be moni<strong>to</strong>red.SLA Moni<strong>to</strong>ring1. The SLA Moni<strong>to</strong>ring function of the EMS is by far the most important requirement of theDC/DR Project. The SLA Moni<strong>to</strong>ring component of EMS will have <strong>to</strong> possess thefollowing capabilities2. o EMS should integrate with the application software component of portalsoftware that measures performance of system against the following SLAparameters:• Response times of Portal;• Uptime of data centre;• Meantime for res<strong>to</strong>ration of Data Centre etc;3. o EMS should compile the performance statistics from all the IT systemsinvolved and compute the average of the parameters over a quarter, andcompare it with the SLA metrics laid down in the <strong>RFP</strong>.4. o The EMS should compute the weighted average score of the SLA metricsand arrive at the quarterly service charges payable <strong>to</strong> the Agency afterapplying the system of penalties and rewards.5. o The SLA moni<strong>to</strong>ring component of the EMS should be under the control ofthe authority that is nominated <strong>to</strong> the mutual agreement of Direc<strong>to</strong>r, thepartner so as <strong>to</strong> ensure that it is in a trusted environment.Reporting1. The Reporting and Analysis <strong>to</strong>ol should provide a ready-<strong>to</strong>-use view in<strong>to</strong> the wealth ofdata gathered by Management system and service management <strong>to</strong>ols. It shouldconsolidate data from all the relevant modules and transform it in<strong>to</strong> easily accessiblebusiness-relevant information. This information, should be presented in a variety ofGovernment of Haryana <strong>Corrigendum</strong> <strong>to</strong> <strong>RFP</strong> for Selection of System Integra<strong>to</strong>r Page 20 of 61

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