Corrigendum to RFP - National Crime Records Bureau

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Crime & Criminals Tracking Network and Systems ProjectHaryana Police12. System should provide a knowledge base to store history of useful incident resolution.13. It should have an updateable knowledge base for technical analysis and further helpend-users to search solutions for previously solved issues.14. The web-based knowledge tool would allow users to access his / her knowledge articlefor quick references.15. It should provide functionality to add / remove a knowledge base solution based onprior approval from the concerned authorities16. Provide seamless integration to generate events/incident automatically from NMS /EMS.17. Each incident could be able to associate multiple activity logs entries manually orautomatically events / incidents from other security tools or EMS / NMS.18. Allow categorization on the type of incident being logged.19. Provide audit logs and reports to track the updating of each incident ticket.20. Proposed incident tracking system would be ITIL compliant.21. It should be possible to do any customizations or policy updates in flash with zero orvery minimal coding or down time.22. It should integrate with Enterprise Management System event management andsupport automatic problem registration, based on predefined policies.23. It should be able to log and escalate user interactions and requests.24. It should support tracking of SLA (service level agreements) for call requests within thehelp desk through service types.25. It should be capable of assigning call requests to technical staff manually as well asautomatically based on predefined rules, and should support notification and escalationover email, web etc.26. It should provide status of registered calls to end-users over email and through web.27. The solution should provide web based administration so that the same can beperformed from anywhere.28. It should have a customized Management Dashboard for senior executives with livereports from helpdesk database.NOTE: EMS tools deployed shall have the ability to manage the entire IT infrastructure proposedby the SIGovernment of Haryana Corrigendum to RFP for Selection of System Integrator Page 22 of 61
Crime & Criminals Tracking Network and Systems ProjectHaryana Police2. Web Server (Container to execute the presentation logic)1. The web server should be capable of supporting clustering.2. All components of the web server should be based on standards and selected such asto provide ease of management and to avoid compatibility issues3. All web server components must be maintainable with an ease such that corrective andpreventive maintenance can be performed on the system without affecting the entireworking of system.4. All the web server components must be capable of being managed from a remotemanagement station and provide information on performance parameters3. Application Server1. Application Server should be fully standards compliant providing support for WebServices, SOAP, WSDL, UDDI, LDAP v3, SSL v3, XML 1.0 and equivalent standards2. Provide comprehensive XML support compliant with the W3C XML standards andcontain the basic building blocks to XML-enable applications -including reading,manipulating, transforming and viewing XML documents3. Support developing, publishing and consuming web services4. Support wireless enabled web sites and portals5. The application server should be capable of supporting clustering.6. All components of the application server should be based on standards and selectedsuch as to provide ease of management and to avoid compatibility issues7. All application server components must be maintainable with an ease such thatcorrective and preventive maintenance can be performed on the system withoutaffecting the entire working of system.8. All the application server components must be capable of being managed from aremote management station and provide information on performance parameters4. DatabaseThe database should address all the structured and un-structured data storagerequirements of the proposed systemThe RDBMS database should have a high tolerance of failureThe underlying database should support 24x7 high availabilityGovernment of Haryana Corrigendum to RFP for Selection of System Integrator Page 23 of 61
Page 2 and 3: Crime & Criminals Tracking Network
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Page 64 and 65: N.C.R.B.Physical features, deformit
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N.C.R.B.I.I.F.-IVPROPERTY SEARCH &
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Attachment to Item 10 of Property S
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FINAL FORM/ REPORT(Under Section 17
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13. Particulars of witnesses to be
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10. Details of Court disposal in re
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9. Particulars of the results of ap
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Corrigendum to RFP - National Crime Records Bureau

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