In This Report - Banco Mercantil

8
help their businesses prosper, while at the same time increasing the visibility of our brand. In
order to enhance the banking experience of this customer segment, along with the important
middle market segment, the Bank also launched various initiatives to improve its products and
services. Among these enhancements was a new online banking platform with added functionality
and safety utilizing advanced token technology. During the year, we also piloted
remote deposit capture, enabling commercial customers to transmit electronic images of
checks to the bank for deposit using a standard PC and a small scanning device. This service
provides convenience, safety and quicker availability of funds. Planned for rollout in early
2011, we anticipate the demand for remote deposit capture will be greatest among firms that
handle high volumes of checks.
At the end of 2010, the combined assets under management of our investment and trust
subsidiaries were $1.6 billion. During the year, we continued to analyze our customer base for
those clients with profiles that would benefit from our wealth management services. In 2010,
we extended the reach of this review beyond our private banking customers. Bankers serving
customers from our banking center network received product training in order to identify and
refer prospects to our wealth management subsidiaries. As a result of this effort, relationships
that may have been targeted only for traditional banking services can now be expanded
to include investment and trust products.
Investing in our local communities has been, and will continue to be, a priority for Mercantil
Commercebank. Our tradition of giving includes economic development activities and support
of many programs that improve the quality of life of children, the elderly, and underserved
communities. During 2010, our employees actively volunteered their time and talent to charitable
causes dedicated to, among others, helping to prevent birth defects, providing wishes
to terminally ill children, helping cancer victims that are unable to afford health care and
providing affordable housing. To support the economic vitality in the markets we serve, we
also encourage our employees to actively participate in local chambers of commerce and
trade associations, as well as organizations that guide small businesses and attract large
corporations to our markets.
Annual Report 2010