Hawaiian Telcom TV User Guide
Hawaiian Telcom TV User Guide
Hawaiian Telcom TV User Guide
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Key Customer Records andContact InformationHow to contact <strong>Hawaiian</strong> <strong>Telcom</strong>Have questions? Just call 643-4888.Service and maintenanceYour <strong>Hawaiian</strong> <strong>Telcom</strong> <strong>TV</strong> Set Top Box doesn’t contain any user-serviceable parts, and removing thecover may expose you to dangerous voltage and other electrical hazards. You will also want to avoidconnecting any equipment to the USB ports on the back of your <strong>Hawaiian</strong> <strong>Telcom</strong> <strong>TV</strong> Set Top Box.They’re for future use only and you could potentially damage both the equipment and the Set Top Box.CleaningWipe with a damp cloth when necessary. Do not use liquid or aerosol cleaners.Standard Pricing andService InformationPRICING<strong>Hawaiian</strong> <strong>Telcom</strong> <strong>TV</strong> Advantage $59.95/mo. *<strong>Hawaiian</strong> <strong>Telcom</strong> <strong>TV</strong> Advantage Plus $69.95/mo. *Additional Set Top Box$4.95/mo.*Includes primary Set Top Box and Remote ControlPremium Add-onsWhole Home DVRHD serviceHD plusVIP Movie PackHBO PackCinemax PackStarz PackShowtime/TMC PackMovie Variety Pack<strong>TV</strong> JapanChinese PackFilipino PackSBTN (Vietnamese)InstallationWith <strong>TV</strong> BundleWithout <strong>TV</strong> BundleReplacement FeeRemote ControlWireless GatewaySet Top Box$10.95/mo.$6.95/mo.$5.00/mo.$19.95/mo.$15.95/mo.$15.95/mo.$15.95/mo.$15.95/mo.$10.00/mo.$19.95/mo.$25.95/mo.$25.95/mo.$14.95/mo.FREE$150.00$50.00$200.00$200.00HAWAIIAN TELCOM <strong>TV</strong> DEPOTSPearlridge Center Uptown98-1005 Moanalua Rd. Ste. 502Aiea, HI 96701Monday-Friday 10am-7:30pmSaturday -Sunday 9:30am-5pmDowntown1177 Bishop St.Honolulu, HI 96813Monday-Friday 8am-5pmSaturday 9am-5pmCONTACT USQuestions? Call our Customer ServiceCenter at 643-4888Sales Center Hours:Monday-Saturday 8am- 8pmTechnical Support Hours:24/7 SupportOr visit us online at hawaiiantel.com/tvFor questions or problems with your <strong>Hawaiian</strong> <strong>Telcom</strong> <strong>TV</strong> service or bill, call us at 643-4888 and we’llwork with you to resolve your issue quickly. If you are not satisfied with our resolution of your issue,you may contact the State Cable <strong>TV</strong> Division at 586-2620 or PO Box 541, Honolulu, HI 96809.For information regarding resolution of complaints or inquiries, billing, and other terms and conditionsof service, as well as changes in fees, charges, deposits, billing practices, programming, or otherterms and conditions of service, please refer to the <strong>Hawaiian</strong> <strong>Telcom</strong> <strong>TV</strong> Terms and Conditions foundat hawaiiantel.com/tvterms.42 Key Customer Records and Contact Information Standard Pricing and Service Information43
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