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LF95 Linux User's Guide - Lahey Computer Systems

LF95 Linux User's Guide - Lahey Computer Systems

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Appendix C <strong>Lahey</strong> Technical SupportThe definition of any bug's severity is determined by whether it directly affects your abilityto build and execute a program. If a bug keeps you from being able to build or execute yourprogram, it receives the highest priority. If you report a bug that does not keep you from creatinga working program, it receives a lower priority. Also, if <strong>Lahey</strong> can provide aworkaround to the bug, it receives a lower priority. Product suggestions are not consideredbugs.If a registered owner of <strong>Lahey</strong> Fortran reports a bug in the current version (or in the previousversion within 60 days following release of a new version), and that bug is verified by <strong>Lahey</strong>,the bug fix will be made available as a patch or as a free update (at <strong>Lahey</strong>'s discretion) to anewer version of the product containing the bug fix.Any bug that is reported by any user will be investigated by <strong>Lahey</strong> only in the latest versionof the product.In recognizing that problems sometimes occur in changing software versions, <strong>Lahey</strong> allowsyou to revert to an earlier version of the software until <strong>Lahey</strong> resolves the problem.Contacting <strong>Lahey</strong>To expedite support services, we prefer written communications via email. E-mail receiveshigher priority service and minimizes the chances for any mistakes in our communications.Before contacting <strong>Lahey</strong> Technical Support, we suggest you do the following to help us processyour report:• Determine if the problem is specific to code you created. Can you reproduce it usingthe demo programs we provide?• If you have another machine available, does the problem occur on it?Information You ProvideWhen contacting <strong>Lahey</strong>, please include the information listed below:• Registered user name• Registered serial number• Product title and version (for example, LF64 v8.1)• Patch level (for example, the h patch)• Operating system (for example, Ubuntu 8.04, kernel 2.6.24, libc 2.7-10)• A short source code example. This will allow us to reproduce the problem. Pleasemake sure the source code is as short as possible to allow us to analyze your issuequickly. Attach the source code file to your e-mail to support@lahey.com.• Third-party products used. If you are using an add-on library (such as Winteracter)provide the name and version of the product. If your application is mixed-language(such as Fortran and C), provide the name and version of the non-Fortran languagesystem.• System environment settings144 <strong>Lahey</strong>/Fujitsu <strong>Linux</strong>64 Fortran User’s <strong>Guide</strong>

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