Annual Report 2010/2011 - pdf 7.05 MB - Nobina AB

NOBINA – BuSINeSS AreAS
The organization is divided into smaller
units that work actively with development
talks, goal matrices, regular feedback and
parti cularly value issues.
The year was characterized by the reorganization
implemented in spring 2010. The
change work in the Group proceded according
to plan and the new business-area controlled
organization works well. Cooperation
between the countries in the various units
has been strengthened, including as regards
to HR, accounting, marketing and transport
services. In the past years, a number of
approaches and decision-making processes
were developed, and focus in 2010 was
placed on establishing this work.
One of the major challenges for Nobina
Sweden in the next few years, and for the
industry as a whole, is the regeneration of
drivers. Nobina Sweden must be, and be perceived
as, a good employer to attract new
employees. During the year, the minimum
age for driving licenses for bus drivers was
lowered to 18 in Sweden and the new law
opens the possibility of new recruitment
channels, such as driver training in conjunction
with vocational training at upper-
secondary schools regarding which Nobina
Sweden participated in a number of initiatives.
BuSeS
Nobina Sweden has slightly more than 2,486
buses in traffic in existing public transport contracts
with 15 public transport authorities.
Nobina Sweden focuses on maintenance issues,
meaning that the company has achieved the
market’s highest proportion of approved inspections
by Svensk Bil provning for several years
– far above the industry average. The industry
36 NOBINA | ANNuAl repOrt 2010/2011
average is slightly less than 50% approved
inspections, while Nobina’s is just under 80%.
Three factors that are important for creating
the greatest environmental benefit are full
buses, the right fuel type and low fuel consumption.
The most important favor Nobina
Sweden can do for the environment is to
drive a full bus, which is accomplished by
more people choosing the bus over the car.
In cooperation with Linköping University,
Nobina Sweden is currently conducting a
study of how to better structure the procurement
requirements from a bus perspective
to thereby contribute to fewer emissions.
By the traffic service provider having more
opportunity to adjust the size and number
of buses to the market need, emissions per
client are reduced.
The other major factor is fuel. In the
Stockholm area, the first electric hybrid
buses in the Swedish market are being evaluated
jointly by Nobina, Scania and SL.
Nobina Sweden is also conducting a project
in Uppsala together with Upplands Lokaltrafik,
Scandinavian Biogas and Biogas Öst,
in which two different diesel buses are
converted to operation with liquid biogas.
On May 25, 2010, the new buses of the
Dual Fuel project held a premier.
The driving style is also critical for emissions,
which is why drivers are constantly
trained to increase their environmental competence.
Nobina Sweden has developed a
concept called The Green Journey (Den Gröna
Resan) in which drivers are trained to take
greater consideration of the environment.
During the year, the ISO-certification
work of the Stockholm operations that began
in 2009 was concluded. Now, all Stockholm-
based operations are ISO certified with
regard to the environment and quality, and
this work is being extended to more areas of
service throughout Sweden. The objective is
to substantially reduce Nobina Sweden’s
environmental impact and increase customer
satisfaction by continuously measuring and
following up factors that affect the customer
experience. Once every six months, a review
is conducted of how well the company complies
with its own instructions and policies.
FutuRe FOcuS
Nobina Sweden continuously takes new
steps towards new and better ways of working.
More efficient traffic planning and better
operation lowers costs and helps the environment.
However, it is the ability to motivate
the employees that means the most.
Their commitment and efforts are the most
important tool to achieve success. Therefore,
focus continues to be on improvement work
and leadership issues. Optimization of the
bus fleet is another important issue moving
forward. Here too, traffic planning is a central
factor as well as the financial conditions.
In 2011, traffic service for around 1,200
buses will be procured in Sweden, including
with SL in combined rail and bus traffic, the
second half of the City of Malmö, Uppland,
Angered, Tvåstad and city service in Norrköping
and Linköping. In addition to this,
there is the commencement of the exciting
Norrtälje service, the 2011 wage negotiations
and the continued work of finding a better
fuel solution that generates greater flexibility
in the future.