SUSTAINABILITY - Bunge

Audits include certification for international standards like ISO 9001and ISO 14001. Other internal programs complete the monitoring, as theBunge Safety, Bunge Vida and Bunge Sensos.But improving the quality of Bunge foods goes beyond ensuringthe safety of production processes. It includes supplying productsenriched with more nutrients, as well as providing easily understandableinformation and more functional packaging. Examples of these includethe new Cyclus Nutrycell line, the labeling of products made withgenetically modified or transgenic ingredients, and the new packagingfor margarines, oils, and mayonnaises.THE NEW CYCLUS LINE, now branded as Cyclus Nutrycell,consisting of margarines, oils and mayonnaises, now includes, inthe formulation of its new products, nutrients that contribute torenewing cells in the human body.The Cyclus Nutrycell line combines carbohydrates, lipids, vitamins,mineral salts and fibers, nutrients which, together with water andFertilizersPackaging containsinformation about thecorrect and safe useof the products.Satisfaction surveysBunge companies in Brazil have procedures to survey customersatisfaction levels on a regular basis.Bunge Alimentos carries out surveys every three monthsfor its sourcing activities and every six months for otheractivities. The level of satisfaction with products and services iscalculated using the Net Promoter Score (NPS) method, whichgenerates percentages based on a points scale. The percentageof “Detractors” whose assessment of the products is bad, issubtracted from the percentage of “Promoters” consumers, whoaward the company good scores. The latest survey produced thefollowing results: sourcing (soya and corn): 23%; animal feed (soyabran and wheat bran): 45%; margarine: 43%; mayonnaise: 29%; soyaoil: 58%; special oils: 47%; bread flour: 52%; industrial flours: 68%;and industrial fats: 58%.Bunge Fertilizantes performs market surveys every three yearsregarding its products, brands, and services, and also conductsmonthly surveys for customer satisfaction in a small sampling. Thelast market survey was performed in 2006, and the satisfactionsurvey performed in 2007 points to the need for improvement inplant services for customers.For its part, the Fertimport Quality Management Systemprovides for an annual assessment of customer satisfaction,covering all services provided by the company. Research is carriedout by phone, e-mail and the company’s website. The 2007 surveyproduced an average assessment of 4.20 on a scale of 1 to 5.PR-5 GRISustainability Report | Bunge | 37