Technical Report - Donegal Traveller's Project

Health Survey FindingsTable 265: Experience of serviceExperience of service*ROI Travellers(n=1,324)NI Travellers(n=263)INSIGHT‘07 Allrespondents(n=2,758)Completely trusted health professional 41.0% 34.6% 82.7% 81.8%treating youHad enough time to discuss your health 46.6% 32.3% 78.4% 76.2%problem:Was treated with respect and dignity by 57.6% 38.8% 87.7% 88.0%the healthcare teamGiven enough privacy when discussing 63.0% 39.3% 91.0% 91.3%conditionReceived the right amount of information 70.0% 61.8% 82.2% 82.0%* Proportions are of those respondents who agreed completely with the statementINSIGHT‘07 medicalcard holders(n=1,292)In keeping with this finding of differing experiences of measures of quality of service, the comparativepicture relating to the overall experience of inpatient hospital care also shows an overall lowersatisfaction with care in the Traveller group. Regarding inpatient experiences, 344 INSIGHT ‘07participants (170 of whom were medical card holders) responded to an item enquiring as to the overallquality of their experience. 26.1% and 38.6% rated their inpatient experience as ‘excellent’ or ‘very good’,respectively (27.5% and 40.1% in the medical card holders). This compares with 17.4% and 26.5% ofROI Travellers, and 5.0% and 28.8% of NI Travellers. 86.2% of all INSIGHT ‘07 participants who answeredquestions relating to an inpatient experience (88.5% of the medical card holders) would recommendthe hospital to a friend, compared with a similar proportion of ROI Travellers (85.9%), but a slightly lowerproportion of NI Travellers (78.2%).Of all the participants in the INSIGHT ‘07 survey, 19.1% said that they had ever wished to make acomplaint about some aspect of the health service, compared with 25.6% of ROI Travellers and 36.4%of NI Travellers. Only 39.4% of INSIGHT ‘07 respondents who wished to make a complaint said theywould know how to go about it; however this compares with a similar proportion in ROI Traveller group(38.8%). A larger proportion of respondents in the NI Traveller group felt they knew how to make acomplaint (55.4%). Of those persons in INSIGHT ‘07 who ever made a complaint, 68.7% were satisfiedor somewhat satisfied with the outcome. Of those who did make a complaint in the AITHS group, theoutcome was satisfactory or somewhat satisfactory in 72.2% of the NI Traveller group and in only 37.6%of ROI Traveller group.It is clear from these results that the Travellers surveyed accessed healthcare structures more often thandid the INSIGHT ‘07 participants. However, overall, the INSIGHT ‘07 participants rated their experiencewith hospital appointments and inpatient experiences in a more positive manner than did the Travellergroup. Whilst the Travellers rated the overall quality of their care slightly lower than did the INSIGHT ’07participants, their ratings of the specific aspects of care relating to their dealings with health servicesstaff are substantially lower.225