<strong>Maintenance</strong>TroubleshootingThe RTRM has the ability to providethe service personnel with someunit diagnostics and system statusinformation. Before turning themain power disconnect switch "Off",follow the steps below to check theReliaTelRefrigeration Module (RTRM). Alldiagnostics & system statusinformation stored in the RTRM willbe lost when the main power isturned "Off".1. Verify that the Liteport LED onthe RTRM is burningcontinuously. If the LED is lit, goto Step 3.2. If the LED is not lit, verify that24 VAC is present between J1-1and J1-2. If 24 VAC is present,proceed to Step 3. If 24 VAC isnot present, check the unit mainpower supply, check transformer(TNS1). Proceed to Step 3 ifnecessary.3. Utilizing "Method 1" or"Method 2" in the system statusdiagnostic section, check thefollowing: System status,Heating status, Cooling status. Ifa System failure is indicated,proceed to Step 4. If no failuresare indicated, proceed to Step 5.4. If a System failure is indicated,recheck Steps 1 and 2. If the LEDis not lit in Step 1, and 24 VAC ispresent in Step 2, the RTRM hasfailed. Replace the RTRM.5. If no failures are indicated, useone of the TEST modeprocedures described in the unit"Start-Up" section to start theunit. This procedure will allowyou to check all of the RTRMoutputs, and all of the externalcontrols (relays, contactors, etc.)that the RTRM outputs energize,for each respective mode.Proceed to Step 6.6. Step the system through all ofthe available modes, and verifyoperation of all outputs, controls,and modes. If a problem inoperation is noted in any mode,you may leave the system in thatmode for up to one hour whiletroubleshooting. Refer to thesequence of operations for eachmode, to assist in verifyingproper operation. Make thenecessary repairs and proceed toSteps 7 and 8.7. If no abnormal operatingconditions appear in the testmode, exit the test mode byturning the power "Off" at themain power disconnect switch.8. Refer to the individualcomponent test procedures ifother microelectroniccomponents are suspect.System Status Checkout Procedure"System Status" is checked by usingone of the following two methods:Method 1If the Zone Sensor Module (ZSM) isequipped with a remote panel withLED status indication, you can checkthe unit within the space. If the ZSMdoes not have LED's, use Method 2.THS/P03 have the remote panelindication feature. The LEDdescriptions are listed below:LED 1 (System) "On" during normaloperation. "Off" if a system failureoccurs or the LED fails. "Flashing"indicates test mode.LED 2 (Heat) "On" when the heatcycle is operating. "Off" when theheat cycle terminates or the LEDfails. "Flashing" indicates a heatingfailure.LED 3 (Cool) "On" when the coolingcycle is operating. "Off" when thecooling cycle terminates or the LEDfails. "Flashing" indicates a coolingfailure.LED 4 (Service) "On" indicates aclogged filter. "Off" during normaloperation. "Flashing" indicates ansupply fan failure.62RT-SVX20B-E4
<strong>Maintenance</strong>Below is the complete listing offailure indication causes:System failureCheck the voltage betweenterminals 6 and 9 on J6, it shouldread approximately 32 VDC. If novoltage is present, a system failurehas occurred. Refer to Step 4 in theprevious section for therecommended troubleshootingprocedure.Heating FailureVerify Heat Failure by IgnitionModule (IGN) LED indicator:OFF: No Power or FailureON: NormalSlow Flash: Normal, Heat CallFast Flash: Error Code:1 Flash: Communication Failure2 Flashes: System Lockout3 Flashes: Pressure Switch Fail4 Flashes TC01 or TC02 Open5 Flashes: Flame w/o Gas Valve6 Flashes: Flame Rollout OpenCooling Failure1. Cooling and heating set point(slide pot) on the zone sensorhas failed. Refer to the "ZoneSensor Test Procedure" section.2. Zone temperature thermistorZTEMP on ZTS failed. Refer tothe "Zone Sensor Test Procedure"section.3. CC1 or CC2 24 VAC control circuithas opened, check CC1 & CC2coils, and any of the controlsbelow that apply to the unit(HPC1, HPC2).4. LPC1 has opened during the3 minute minimum "on time"during 4 consecutive compressorstarts, check LPC1 or LPC2 bytesting voltage between the J1-8& J3-2 terminals on the RTRMand ground. If 24 VAC is present,the LPC's has not tripped. If novoltage is present, LPC's hastripped.Service Failure1. If the supply fan proving switchhas closed, the unit will notoperate (when connected toRTOM), check the fan motor,belts, and proving switch.2. Clogged filter switch has closed,check the filters.Simultaneous Heat and Cool Failure1. Emergency Stop is activatedMethod 2The second method for determiningsystem status is done by checkingvoltage readings at the RTRM (J6).The system indication descriptionsand the approximate voltages arelisted below.System FailureMeasure the voltage betweenterminals J6-9 & J6-6.Normal <strong>Operation</strong> = approximately32 VDCSystem Failure = less than 1 VDC,approximately 0.75 VDCTest Mode = voltage alternatesbetween 32 VDC & 0.75 VDCHeat FailureMeasure the voltage betweenterminals J6-7 & J6-6.Heat Operating = approximately32 VDCHeat Off = less than 1 VDC,approximately 0.75 VDCHeating Failure = voltage alternatesbetween 32 VDC & 0.75 VDCCool FailureMeasure the voltage betweenterminals J6-8 & J6-6.Cool Operating = approximately32 VDCCool Off = less than 1 VDC,approximately 0.75 VDCCooling Failure = voltage alternatesbetween 32 VDC & 0.75 VDCRT-SVX20B-E463