2011 ANNUAL REPORT - London Police Service - City of London

2011 Business Plan ResultsObjectives and Performance IndicatorsGOAL # 5 - Optimize Infrastructure & Technological Capacity continuedObjectives Performance Indicators Progress3. Improve the efficiencyand effectiveness ofservice deliveryi) Year end activity reportii) Public satisfaction levels (survey)iii) Program evaluation resultsi) During 2011:• Supervisory Training: 42 supervisors (civilian and sworn) received in-house training(2- day session)• Diversity Training: all 800 members (civilian and sworn) received training during a seriesof In-Service Training sessions in 2011/2012• AODA (Accessibility for Ontarians with Disabilities Act) Training: All new employees andcontract workers received training (all other employees received training in 2010)ii) 2011 Public Needs Survey Results: 91.1% of the respondents were satisfied with the overallquality of police services4. Enhance Information& TechnologyResources to furtherservice deliveryiii) During 2010, a comprehensive list of programs and services offered by London Police Servicewas created. Due to shortage of resources, program evaluations have not been undertakenduring the 2011. However, a Program Evaluator Specialist position was approved and will befilled during 2012. The purpose of this new position is to enhance the organization’s ability toconduct extensive program evaluation.i) Information & Technology progress report i) Online Application for Background ChecksIn 2010, the RCMP changed the Vulnerable Screening process, which has increased theamount of human resources the LPS requires to deliver adequate customer service. In 2009,the LPS routinely processed background checks in 14 days or less. At year-end 2010, the LPShad an 11-week backlog. As a result of several initiatives implemented during 2011, thebacklog for background checks to approximately 7 days. In parallel, the LPS collaborated witha third party provider to refine their online record check product to meet LPS requirements.Online Record Checks is currently the highest priority LPS technology project. A pilot project isscheduled for implementation with a third party provider during 2012.Online Occurrence Reporting SystemPhase one of the Online Occurrence Reporting System was completed in April 2010. Phaseone enables citizens to submit through the Internet occurrence reports related to theft,lost/stolen licence plates, and damage to property.Phase 2 (further use of Online Reporting) was deferred in 2011 due to other priorities andworkload demands. A working committee has been established, and will be meeting in 2012 toevaluate the possible future uses of the Online Reporting System.“Facta Non Verba” -24- “Deeds Not Words”