2011 ANNUAL REPORT - London Police Service - City of London

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PRIMARY SERVICE INDICATORSCALLS FOR SERVICE AND AVERAGE RESPONSE TIMES *Total Number ofCalls for ServiceAverage Response TimeCode 1 (Emergency)Average Response TimeCode 2 (Urgent)Average Response TimeCode 3 (Non Urgent)2006 2007 2008 2009 2010 2011131,850 131,072 128,635 120,901 118,563 122,9254 Min. 51 Sec. 4 Min. 50 Sec. 4 Min. 51 Sec. 4 Min. 51 Sec. 5 Min. 14 Sec. 5 Min. 24 Sec.17 Min. 37 Sec. 19 Min. 2 Sec. 18 Min. 37 Sec. 19 Min. 43 Sec. 22 Min. 37 Sec. 22 Min. 22 Sec.58 Min. 10 Sec. 63 Min. 49 Sec. 67 Min. 44 Sec. 81 Min. 19 Sec. 92 Min. 05 Sec. 85 Min. 36 Sec.*includes total time (from call received to arrival on scene)OTHER PRIMARY SERVICE INDICATORS2006 2007 2008 2009 2010 2011Hit & Run Investigations 1,512 1,730 1,659 1,665 1,565 1,642Safety PresentationsCommunity MeetingsFamily Consultants &Victim ServicesClinical InterventionsRoadside Alcohol Tests(includes all Roadside Tests)3,123 3,018 3,952 4,027 4,168 4,2721,733 1,780 1,777 1,484 1,363 1,654439 411 765 594 504 357Breathalyzer Tests 442 375 427 411 257 208“Facta Non Verba” -32- “Deeds Not Words”
2011 OPERATING EXPENSES, COMMENDATIONS & COMPLAINTS2011 Budget 2011 ActualsExpendituresPersonnel Costs $82,547,299 97.22% $81,842,904 96.39%Administrative Expenses $847,304 1.00% $718,588 0.85%Financial Expenses $1,027,611 1.21% $2,066,378 2.43%Purchased Services $3,444,039 4.06% $3,907,947 4.60%Materials & Supplies $3,076,099 3.62% $3,368,803 3.97%Equipment & Furniture $438,300 0.52% $767,336 0.90%Recovered Expenses ($221,850) -0.26% ($222,850) -0.26%Total Expenditures $91,158,802 $92,449,106Total Revenue ($6,248,807) -7.36% ($7,539,111) -8.88%NET BUDGET ALLOCATION $84,909,995 100.00% $84,909,995 100.00%2011 Commendations and RecognitionsDuring 2011, members of the London Police Service (LPS) receivednumerous commendations and thank you letters from members of thepublic, as well as other awards.Recognition from Members of the PublicCommendations 64Thank you letters 98The London Black Community Achievement AwardOn February 27 th , 2011 at the Black History Month Closing Gala, LPSDiversity Officer, Marcel Marcellin, was awarded the 2011 LondonCommunity Black Achievement Award.The Chief’s CitationOn November 3 rd , 2011, Chief Brad Duncan awarded four LPSmembers the Chief’s Citation for outstanding service displayingextreme perseverance and dedication in a task well done.Divisional Commendations and RecognitionPublic Complaints 2010 2011Conduct Complaints 88 119Service Complaints 5 4Policy Complaints 1 0Local Complaints 2 1Local Inquiries 76 90Total Complaints 172 214Resolutions in 2011Complaints not Dealt With – PSA Sec. 60 60Withdrawn 3Informal Resolution – PSA Sec. 58* 98Unsubstantiated 19Informal Discipline 9PSA Hearing 3Lost Jurisdiction 1Pending Investigations 21Recognition was given to 75 LPS members who were awarded “WellDones” or “Divisional Commendations” under informal awards for theiractions related to 51 incidents.“Facta Non Verba” -33- “Deeds Not Words”
Page 1 and 2: LONDON POLICE SERVICE2011 ANNUAL RE
Page 3 and 4: MESSAGE FROM THE CHIEFAs Chief of P
Page 5 and 6: MISSION STATEMENT, STATEMENT OF VAL
Page 7 and 8: HONOURS AND AWARDS RECOGNITIONTO TH
Page 9 and 10: HONOURS AND AWARDS RECOGNITIONTO TH
Page 11 and 12: 2011 Business Plan ResultsObjective
Page 33: CRIME STATISTICS - 6 YEAR COMPARISO

2011 ANNUAL REPORT - London Police Service - City of London

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