Hardware Keylogger User Guide - KeyGrabber USB

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KeyGrabber USBTroubleshootingThe KeyGrabber USB will not work with the following hardware configurations:1. Internal laptop keyboards2. Bluetooth keyboards3. USB-PS/2 and PS/2-USB adapters4. Non-conformant USB keyboardsThe keyboard is not respondingThe keyboard connector or the keylogger connector is not inserted firmly. Please check theconnection with the USB keyboard and port.The keylogger does not switch to Flash Drive modePlease check the following:1. Is the keylogger inserted between the keyboard and the keyboard port on the PC orhub?2. Is your 3-key combination correct?3. Are you pressing the 3 keys simultaneously? The 3-key combination will not beaccepted if pressed sequentially.Problems with logging national charactersPlease check if you have downloaded the correct layout file and copied it to the flash disk rootdirectory? If not, please check the National keyboard layouts section.The keyboard doesn’t work in Flash Drive modeThis is normal behavior for non-MCP devices. In Flash Drive mode, the keylogger will installthe removable disk instead of the keyboard. Use the mouse to copy the log file to the harddrive, then restore normal operation. Alternatively, you may connect the keyboard to adifferent USB port after switching to Flash Drive mode.The mouse and keyboard don’t work in Flash Drive modeThis can happen on wireless keyboards and keyboard/mouse combos for non-MCP devices.In Flash Drive mode, the keylogger will install the removable disk instead of thekeyboard/mouse combo. To get around this, connect the keyboard/mouse to a different USBport after switching to Flash Drive mode.18Copyright © 2013 KeeLog
KeyGrabber USBI’ve checked everything, nothing helps!If you are still experiencing problems, please do the following:1. Check if the problem appears on a different keyboard.2. Check if the problem appears on a different computer.3. Contact the dealer you have purchased the device from. Please supply all necessaryinformation (keyboard model and manufacturer, OS type and version, and a shortdescription of the problem).19Copyright © 2013 KeeLog
Page 1 and 2: KeyGrabber USBUser’s GuideKeyGrab
Page 3 and 4: KeyGrabber USBIntroductionAbout the
Page 5 and 6: KeyGrabber USBQuick startThis secti
Page 7 and 8: KeyGrabber USBViewing recorded data
Page 9 and 10: KeyGrabber USBFlash Drive optionsFl
Page 11 and 12: KeyGrabber USBConfiguration options
Page 13 and 14: KeyGrabber USBAdvanced parameter li
Page 15 and 16: KeyGrabber USBNational keyboard lay
Page 17: KeyGrabber USBSpecificationsPower s
Page 21 and 22: KeyGrabber USBLegal disclaimerKeyGr

Hardware Keylogger User Guide - KeyGrabber USB

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