PERI Quality Management Manual

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Quality Management ManualVersion: 3 of 14.04.2004 Page 10 of 494.1.2 Criteria for control, review and improvement of processesAll our processes should achieve one single common objective with the lowest possible interfacelosses and the highest possible process security and efficiency:Completely satisfied customersProcess flows of a company do not represent static, permanently applicable and practicalconditions. Processes are based on target specifications of the company management and areinfluenced by a number of factors like market developments, internal communication, requiredefficiency and also the employees themselves.In order to be able to realize when processes produce the wrong results, cause unnecessary costsor risks or begin to become unstable, processes need to be defined and contain measurablevalves that reflect their impact on the benefit of the company. This is particularly applicable toprocesses related to customers and products. But support and planning processes should havecharacteristic values for indicating their efficiency as much as possible, too.The definition of key figures and their measurement is done by the responsible person for theprocess based on the objectives of the company, the efficiency and the cost accountability.Each responsible person for a process determines evaluation criteria on the basis of these keyfigures and derives objectives from this regular evaluation.These objectives form the basis for an internal CIP and/or MBO process.Valid documentsIV-II-03 Establishing and updating process descriptionsIV-II-04 Definition, recording and review of process dataIV-II-11 Storing and securing of dataV-VI-01 CIP processV-VI-03 MBO process
Quality Management ManualVersion: 3 of 14.04.2004 Page 11 of 494.2 Documentation structure4.2.1 Documentation overviewThe documentation of the quality management system of PERI GmbH is structured aroundthe quality management manual as a central document.This manual contains all regulations applicable for the medium term:• Scope of the manual• Quality policy• Quality objectives• All fundamental descriptions of standard requirements• References to process descriptions in the annex• References to quality defining documents• References to certificates and recordsThe structure of the manual and annex with process descriptions is similar to that of ISO9001:2000. The chapter number of the standard thus helps in finding the relevant descriptionand associated process descriptions directly in the manual.The read-only version of this manual is available for all employees in Outlook under:Public folder/all public folders/quality management/QM manualIt should serve as a guide for new employees during the training period and help us in verifying ourbusiness processes continuously.
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PERI Quality Management Manual

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